Tan, S. K. (1996). A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres / by Tan Seng Khee.
芝加哥风格引文Tan, Seng Khee. A Comparative Analysis of Service Quality at Tenaga Nasional Berhad and Pos Malaysia One-stop Payment Centres / by Tan Seng Khee. 1996.
MLA引文Tan, Seng Khee. A Comparative Analysis of Service Quality at Tenaga Nasional Berhad and Pos Malaysia One-stop Payment Centres / by Tan Seng Khee. 1996.
警告：这些引文格式不一定是100％准确.