Raja Jaafar, N. I. (1996). Measuring service quality: A case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar.
Chicago Style (17th ed.) CitationRaja Jaafar, Nor Izah. Measuring Service Quality: A Case Study of United Malayan Banking Corporation Berhad / Nor Izah Bt. Raja Jaafar. 1996.
MLA引文Raja Jaafar, Nor Izah. Measuring Service Quality: A Case Study of United Malayan Banking Corporation Berhad / Nor Izah Bt. Raja Jaafar. 1996.
警告:這些引文格式不一定是100%准確.