APA (7th ed.) Citation

Raja Jaafar, N. I. (1996). Measuring service quality: A case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar.

Chicago Style (17th ed.) Citation

Raja Jaafar, Nor Izah. Measuring Service Quality: A Case Study of United Malayan Banking Corporation Berhad / Nor Izah Bt. Raja Jaafar. 1996.

MLA (9th ed.) Citation

Raja Jaafar, Nor Izah. Measuring Service Quality: A Case Study of United Malayan Banking Corporation Berhad / Nor Izah Bt. Raja Jaafar. 1996.