Raja Jaafar, N. I. (1996). Measuring service quality: A case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar.
Chicagoスタイル(17版)引用形式Raja Jaafar, Nor Izah. Measuring Service Quality: A Case Study of United Malayan Banking Corporation Berhad / Nor Izah Bt. Raja Jaafar. 1996.
MLA(9版)引用形式Raja Jaafar, Nor Izah. Measuring Service Quality: A Case Study of United Malayan Banking Corporation Berhad / Nor Izah Bt. Raja Jaafar. 1996.
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