Ong, K. S. (2009). Virtual brand personality, customer satisfaction and brand loyalty in online banking industry / Ong Khian Sin.
Chicagoスタイル(17版)引用形式Ong, Khian Sin. Virtual Brand Personality, Customer Satisfaction and Brand Loyalty in Online Banking Industry / Ong Khian Sin. 2009.
MLA(9版)引用形式Ong, Khian Sin. Virtual Brand Personality, Customer Satisfaction and Brand Loyalty in Online Banking Industry / Ong Khian Sin. 2009.
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