Human values and service quality in commercial banks of Malaysia: Mediating role of behavioural outcome / Zahra Kamiab
There has been a significant diversity of opinion concerning the critical and effective role of values in human behaviour outcomes on organisation’s service quality. The Malaysian government has made tremendous structural changes to commercial banks that have led to mergers to ensure the banks could...
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | أطروحة |
| منشور في: |
2017
|
| الموضوعات: |