Lean management implementation in Malaysian public sector : critical success factors and performance implications
The performance of the Malaysian public sector is facing several significant issues (e.g., service performance, customer satisfaction, operational costs, etc.) caused by the existence of waste (i.e., non-value-added activities) in their service operations. Therefore, this study aims to investigate t...
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| Format: | Thèse |
| Langue: | anglais |
| Publié: |
2023
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| Accès en ligne: | http://umpir.ump.edu.my/id/eprint/41505/1/ir.Lean%20Management%20Implementation%20in%20Malaysia%20Public%20Sector.pdf |