Component of perceived service quality in teaching : the emergence of six critical factors
Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all...
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| Format: | Thesis |
| Language: | English |
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2002
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| Online Access: | http://ir.unimas.my/id/eprint/16632/ |
| Abstract | Abstract here |
| _version_ | 1855747499904466944 |
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| author | Zaidi, Basli |
| author_facet | Zaidi, Basli |
| author_sort | Zaidi, Basli |
| description | Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction. |
| format | Thesis |
| id | unimas-16632 |
| institution | Universiti Malaysia Sarawak |
| language | English |
| publishDate | 2002 |
| record_format | EPrints |
| record_pdf | Restricted |
| spelling | unimas-166322024-12-13T08:24:42Z http://ir.unimas.my/id/eprint/16632/ Component of perceived service quality in teaching : the emergence of six critical factors Zaidi, Basli LB Theory and practice of education Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction. 2002 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/16632/5/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf Zaidi, Basli (2002) Component of perceived service quality in teaching : the emergence of six critical factors. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS). |
| spellingShingle | LB Theory and practice of education Zaidi, Basli Component of perceived service quality in teaching : the emergence of six critical factors |
| thesis_level | Master |
| title | Component of perceived service quality in teaching : the emergence of six critical factors |
| title_full | Component of perceived service quality in teaching : the emergence of six critical factors |
| title_fullStr | Component of perceived service quality in teaching : the emergence of six critical factors |
| title_full_unstemmed | Component of perceived service quality in teaching : the emergence of six critical factors |
| title_short | Component of perceived service quality in teaching : the emergence of six critical factors |
| title_sort | component of perceived service quality in teaching the emergence of six critical factors |
| topic | LB Theory and practice of education |
| url | http://ir.unimas.my/id/eprint/16632/ |
| work_keys_str_mv | AT zaidibasli componentofperceivedservicequalityinteachingtheemergenceofsixcriticalfactors |