Component of perceived service quality in teaching : the emergence of six critical factors

Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all...

Full description

Bibliographic Details
Main Author:	Zaidi, Basli
Format:	Thesis
Language:	English
Published:	2002
Subjects:	LB Theory and practice of education
Online Access:	http://ir.unimas.my/id/eprint/16632/
Abstract	Abstract here

Similar Items

Perceived acceptance and intention to use exergames as a teaching aid among phyical education pre-service teachers
by: Usiku, Gemma Ndatoromba Innocencia
Published: (2022)

Implications of critical discourse analysis in teaching and learning Tamil in the context of Malaysian higher education
by: Kaaminy Kanapathy
Published: (2014)

The use of metacognitive strategies to enhance listening comprehension among form six students
by: Logambal@Latha K. Krishnan
Published: (2013)

The effects of teaching motivation, teaching perceptions and professional identity on career choice satisfaction among pre-service preschool teachers in Fujian province of China
by: Shen, Lijuan
Published: (2023)

The composing processes in the writing of a form six ESL writer / Thusha Rani Rajendra
by: Rajendra, Thusha Rani
Published: (1999)

Decision making profile : a study of six secondary school head teachers in Sarawak
by: Siti Mariam, Abdullah
Published: (2012)

Analyses of training needs of in-service teachers in fostering higher order thinking skills in science teaching
by: Paramesvary Perumal
Published: (2017)

Conceptions in circular motion among form six physics students in Kuching, Sarawak / Mah Chui Ching
by: Mah, Chui Ching.
Published: (1999)

Measuring vocational interests of form six students using Holland's vocational choice inventory / Lim Yam Hoon.
by: Lim, Yam Hoon
Published: (1999)

A study of the reading comprehension strategies in think-aloud protocols by lower six students of SMK Raja Chulan, Ipoh
by: Ng, Min Hong
Published: (2007)

Determination of biology pre-service teachers readiness to implement ICT skills and collaboration activities in teaching and learning in Kaduna State Nigeria
by: Francisca, Adeddeji Damilola
Published: (2018)

Parent involvement in emergent literacy skills of preschool children / Chiah Sew Ching
by: Chiah, Sew Ching
Published: (1998)

Smart learning environment, perceived usefulness, perceived ease of use and behavioral intention in UAE education
by: Al-Naqbi, Faisal Abdullah Saeed
Published: (2023)

The relationships between influencing factors and critical thinking skills among undergraduates of early childhood education in public tertiary institutions
by: Poon, Thin Fook
Published: (2018)

Probing understanding: emergent second language readers’ visual literacy / Marina Binti Mohd Arif
by: Marina, Mohd Arif
Published: (2012)

Relationship between locus of control and achievement in science among year six pupils in a Tamil School / Rajeswari a/p Vellu Pillai
by: Vellu Pillai, Rajeswari
Published: (1998)

School service quality and satisfaction among secondary level students of Arab schools in Kuala Lumpur Malaysia
by: Nageib, Abeer Mohamed
Published: (2021)

Benefits and challenges of using panel discussion as a teaching strategy to teach MUET CEFR-aligned English speaking skills
by: Premlathadevi Marimuthu
Published: (2024)

Perceived instructional leadership roles of principals of secondary schools in Sarawak, Malaysia
by: Rijeng, Anak Jahet.
Published: (1998)

An Experimental Study on the Effectiveness of Powerpoint Presentation in Teaching Prepositions
by: Helmi, Kasim
Published: (2010)

The teaching of contemporary childrens literature program in primary schools
by: Dewi Hartini Mohd Razali
Published: (2010)

Barriers and solutions to develop critical thinkers: understanding primary school teachers perspective
by: Jayanthi Subramaniam
Published: (2022)

Effects of schemata in enhancing critical thinking during problem based learning task
by: Julinamary A. Parnabas
Published: (2008)

An analysis on the teaching of English language at Agama Rakyat schools in Perak
by: Nurulhayati Ilias
Published: (2017)

Exploring Ninth graders critical listening skills using Student Created Digital Storytelling
by: Abdrabou, Ataia Basyoni Ahmed Abdul Aziz
Published: (2024)

The effectiveness of a direct instruction paradigm for teaching inferencing / Ellen Drabble.
by: Drabble, Ellen
Published: (1997)

The use of movies in teaching vocabulary in ESL Classroom:a case study
by: Nur Khairunnisa Amran
Published: (2021)

Teaching and learning international survey (TALIS): secondary analysis of Malaysian database
by: Nurul Aini Bakar
Published: (2010)

Development of an instructional guide for Chinese EFL preservice teachers to teach phonics
by: Minjie, Chen
Published: (2022)

Model for online teaching tools based on interpersonal, visual and verbal intelligence
by: Mohamad, Siti Nurul Mahfuzah
Published: (2014)

Development of teaching performance evaluation tool in higher education using artificial intelligent
by: Wu, Jing
Published: (2013)

An inquiry into teachers' readiness to teach in smart schools / Siti Hawa Abd. Majid
by: Abd Majid, Siti Hawa
Published: (1998)

The teaching of higher-order thinking skills in English language classrooms: Where are we?
by: Rosmawati, Jaafar
Published: (2009)

Validation of teaching and learning guiding principles elements for Malaysian teacher education programme
by: Azwani Masuwai
Published: (2017)

Challenges and support for novice English language teachers during initial years of teaching
by: Vishin Nair Chandran
Published: (2021)

The use graphic novels for promoting critical thinking among year 6 primary school students in Malaysia
by: Gayathiri Elamkhovan
Published: (2022)

Teacher perception of the internet as a new environment for teaching and learning / Chow Tuck Choy.
by: Chow, Tuck Choy
Published: (1999)

Learning to teach writing in a TESL teacher education programme / Pereira, Peter Joseph
by: Pereira, Peter Joseph
Published: (2003)

A Study on the Usage of Instructional Tools : Towards Meaningful Teaching and Students' Appreciation in Literature
by: Nor Afiza, Ismail
Published: (2010)

Teachers conceptions towards the usage of authentic materials to teach listening comprehension in the ESL classroom
by: Gunavathy Krishnan
Published: (2009)