The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2024
|
| Subjects: | |
| Online Access: | https://ir.upsi.edu.my/detailsg.php?det=13192 |
| Abstract | Abstract here |
| _version_ | 1855626358534701056 |
|---|---|
| author | Darshini Balasingam |
| author_facet | Darshini Balasingam |
| author_sort | Darshini Balasingam |
| description | |
| format | Thesis |
| id | upsi-13192 |
| institution | Universiti Pendidikan Sultan Idris |
| language | English |
| publishDate | 2024 |
| record_format | sWADAH |
| record_pdf | Restricted |
| spelling | upsi-131922025-08-13 The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri 2024 Darshini Balasingam BF Psychology <p>This study is carried out to identify the relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri. A total of 325 careline counsellors participated in this study, including 306 from Talian Kasih and 19 from Naluri. The research instruments used were Ryff_s Psychological Well-Being Scales (PWB), Brief Resilience Scale (BRS) and Maslach Burnout Inventory (MBI). The data were analysed using descriptive and inferential statistics involving percentage, mean, Pearson correlation and Multiple Regression. This study was done to determine the level of psychological well-being, the relationship between resilience and psychological well-being, the relationship between burnout and psychological well-being and the contribution of resilience and burnout on psychological well-being among careline counsellors in Talian Kasih and Naluri. The results of this study showed that the psychological well-being of careline counsellors is low (min=133.64). In addition, resilience and psychological well-being were found to be significantly correlated (r =.539, p = 0.00). Additionally, the research revealed a significant relationship (r = -.535, p = 0.00) between burnout and psychological wellbeing. The multiple regression analysis revealed that F(2.322) = 99.362, p = 0.001), which was statistically significant at the 0.01 level of confidence. R Square values (R2 = 0.382) demonstrated a 38.2% total contribution by independent variables. Resilience is the greatest predictor of psychological well-being, contributing 29%. This means that, careline counsellor who scores well on resilience will also score highly on psychological well-being. Besides, burnout had an effect on 9.2% of psychological well-being, which was the second predictor. In other terms, a careline counsellor with burnout will experience a decline in their psychological well-being. The study provides implications in different aspects which involves the careline counsellors, professional counsellors, trainee counsellors, Lembaga Kaunselor Malaysia and to employers.</p> 2024 thesis https://ir.upsi.edu.my/detailsg.php?det=13192 https://ir.upsi.edu.my/detailsg.php?det=13192 text eng N/A openAccess Masters Perpustakaan Tuanku Bainun Fakulti Pembangunan Manusia <p>Abu Yazid Abu Bakar, H. M. (2020). Qualitative Expert Views on the Feasibility of Tele-Counseling Services in Malaysia. Journal of Education and e-Learning Research, 3, 270-276. doi: 10.20448/journal.509.2020.73.270.276</p><p>Afsana K.B., M. A. (2022). Aggression, Resilience and Psychological Wellbeing among Transgender. Journal of Positive School Psychology.</p><p>Ahmad Akram Zaki Ahmad Tarmizi, M. I. (2022). The Relationship Between Self -Efficacy And Psychological Well Being Among Teachers In A School In Kelantan. Jurnal Dunia Pendidikan, 4. doi: https://doi.org/10.55057/jdpd.2022.4.1.16</p><p>Ambarita, T. F. (2020, February). Korelasi Psychological Well-Being Dengan Burnout Pada Perawat Rumah Sakit Jiwa Prof.Ildrem Pemprovsu Medan. Jurnal Psikologi Universitas Hkbp Nommensen, 6. Retrieved from http://jurnal.uhn.ac.id/index.php/psikologi</p><p>Amla Mohd Salleh, Z. M. (2006). Bimbingan dan Kaunseling Sekolah. Bangi: Penerbit Universiti Kebangsaan Malaysia.</p><p>Amy L. Miko, E. B. (2022). Exploring self-care practices in foster carers: a qualitative study. Journal of Public Child Welfare.</p><p>Angelika Van Hoy, M. R. (2022, August 15). Burnout and Psychological Wellbeing Among Psychotherapists: A Systematic Review. Frontiers in Psychology. doi:10.3389/fpsyg.2022.928191</p><p>Ann, G. P., Donna, L., Rebecca, O., Judith, J., & Nick, T. (2017). Psychological resilience in people experiencing schizophrenia and suicidal thoughts and behaviours. Journal of Mental Health. doi: http://dx.doi.org/10.1080/09638237.2017.1294742</p><p>Anne Yee, N. .-Z.-L.-L.-C.-S.-B. (2021). Depression level and coping responses toward the movement control order and its impact on quality of life in the Malaysian community during the COVID-19 pandemic: a web-based cross-sectional study. Annals of General Psychiatry. Retrieved from https://doi.org/10.1186/s12991-021-00352-4</p><p>Anne-Marie Bagnall, R. J. (2016). Interventions to prevent burnout in high risk individuals: evidence review. Retrieved October 26, 2016, from https://www.gov.uk/government/publications/interventions-to-prevent-burnout-in-high-risk-individuals-evidence-review</p><p>Association, A. P. (2014). The road to resilience. Washington, DC: American Psychological Association. Retrieved from http://www.apa.org/helpcenter/road-resilience.aspx</p><p>Barnett, J. E., & Cooper, N. (2009). Creating a Culture of Self-Care. Clinical Psychology: Science and Practice, 16(1),.</p><p>Bernama. (2021). MoH received over 100k calls seeking emotional support since January.</p><p>Blocher, D. H. (2000). Counseling A Developmental Approach (Fourth edition). USA: John Wiley & sons Incorporated.</p><p>Bradley, N. W. (2013). Creative Approaches for Promoting Counselor Self-Care. Journal of Creativity in Mental Health, 8(4), 456469.</p><p>Bruce W. Smith, J. D. (2008). The Brief Resilience Scale: Assessing the Ability to Bounce Back. International Journal of Behavioral Medicine, 15 (3), 194-200. doi:10.1080/10705500802222972 </p><p>Burns, R. (2016). Psychosocial Well-being. Encyclopedia of Geropsychology, Springer Science+Business Media Singapore 2016. doi:10.1007/978-981-287-080-3_251-1</p><p>Carlotta Massey Patterson, B. S. (2019). The effeciency of the Florida Abuse Hotline : A Multimethod Exploratory Case Study.</p><p>Carol D. Ryff, B. S. (1998). The Contours of Positive Human Health. 9 (1), 1-28. doi:10.1207/s15327965pli0901_1</p><p>Carol D. Ryff, B. S. (2003). Ironies of the human condition: Well-being and health on the way to mortality. American Psychological Association., 271287. Retrieved from https://doi.org/10.1037/10566-019</p><p>Carol D. Ryff, B. S. (2008). Know Thyself and Become What You Are: A Eudaimonic Approach to Psychological Well-Being. Journal of Happiness Studies, 9 (1), 13-39. doi:10.1007/s10902-006-9019-0</p><p>Charney, D. S. (2004). Psychobiological mechanisms of resilience and vulnerability: implications for successful adaptation to extreme stress. American Journal Psychiatry, 161. Retrieved from http://dx.doi.org/10.1176/appi.ajp.161.2.195</p><p>Chuck, E. (2020). Hard for helpers, too': Faced with their own coronavirus fears, crisis hotline counselors answer surge in calls.</p><p>Craig S. Cashwell, D. P. (2007). Spirituality and Counselor Wellness. Journal of Humanistic Counseling, Education and Development, 46(1), 66-81. doi:10.1002/j.2161-1939.2007.tb00026.x</p><p>Dale, M. A. (2021). Predictors of Psychological Well-Being among Call Center Agents. International Journal of Applied Psychology. doi: 10.5923/j.ijap.20211101.01</p><p>Daniele Zizolfi, N. P. (2019). Resilience and recovery style: a retrospective study on associations among personal resources, symptoms, neurocognition, quality of life and psychosocial functioning in psychotic patients. Psychology Research and Behavior Management.</p><p>Danielle Meyer, R. P. (2006). The Healthy Tree: A Metaphorical Perspective of Counselor Well-being. Journal of mental health counseling, 28 (3)(189-201). Retrieved from https://doi.org/10.17744/mehc.28.3.0341ly2tyq9mwk7b</p><p>Devi Ratnasari, M. A. (2018). Use of Religious Counseling (Islami) to Improve Psychological Well Being on Students of SMK Nusantara Wisata Respati Jakarta.</p><p>Edward L. Deci, R. M. (2008). doi:10.1037/0708-5591.49.1.14</p><p>Freudenberger, H. J. (1974). Staff Burn-Out. Journal of social issues. doi:10.1111/j.1540-4560.1974.tb00706.x</p><p>Gary Morse, M. P.-D. (2012). Burnout in Mental Health Services: A Review of the Problem and Its Remediation. 39, 341-352. doi:10.1007/s10488-011-0352-1</p><p>Gentry, J. E. (2002). Compassion Fatigue. Journal of Trauma Practice 1(3-4), 3761. doi: doi:10.1300/J189v01n03_03 </p><p>George, J. M. (1991). State or Trait: Effects of Positive Mood on Prosocial Behaviors at Work. Journal of Applied Psychology, 1991, Vol. 76, No. 2, 299-307.</p><p>Gerard Lawson, E. V. (2007). Toward a Culture of Counselor Wellness. Journal of Humanistic Counseling, Education and. doi:10.1002/j.2161-1939.2007.tb00022.x</p><p>Hassan, H. (2021). The Straits Times. Retrieved from Covid-19 lockdown sees rising mental health concerns among teens in Malaysia: https://www.straitstimes.com/asia/se-asia/covid-19-lockdown-sees-rising-mental-health-concerns-among-teens-in-malaysia</p><p>Huppert, F. A. (2009). Psychological Well-being: Evidence Regarding its Causes and Consequences. 1(2)(137-164). doi: https://doi.org/10.1111/j.1758-0854.2009.01008.x</p><p>Idat Muqodas, S. K. (2019). Psychological Well-Being: A Preliminary Study of Guidance and Counseling Services Development of Preservice Teachers in Indonesia. International Conference on Educational Psychology and Pedagogy (ICEPP 2019). 399. Atlantis Press SARL.</p><p>Ines Heinz, R. M.-K. (2019). Depression stigma and management of suicidal callers: a cross-sectional survey of crisis hotline counselors. 19. Retrieved from https://doi.org/10.1186/s12888-019-2325-y</p><p>Izazol Idris, A. Z. (2019, July 25). The Influence of Resilience on Psychological Well-Being of Malaysian University Undergraduates. International Journal of Higher Education. doi:10.5430/ijhe.v8n4p153</p><p>Iyengar, S.S. and M.R. Lepper. Rethinking the value of choice: a cultural perspective on intrinsic motivation. Journal of personality and social psychology, 1999, 76(3): 349-361</p><p>Jennifer L. Bearse, M. R. (2013). Barriers to Psychologists Seeking Mental Health Care. Professional Psychology: Research and Practice, 44(0735-7028), 150-157. doi: 10.1037/a0031182</p><p>Jens Klein, K. G. (2010). . Burnout and perceived quality of care among German clinicians in surgery. nternational journal for quality in health care. doi:10.1093/intqhc/mzq056</p><p>John A. Hattie, J. E. (2011). A Factor Structure of Wellness: Theory, Assessment, Analysis, and Practice. Journal of Counseling & Department, 82(3), 354-364. Retrieved from https://doi.org/10.1002/j.1556-6678.2004.tb00321.x</p><p>Karim, K. N. (2020). 24-hour Talian Kasih hotline to help deal with mental turmoil during MCO. New Straits Times.</p><p>Karni Kissil, A. N. (2017). Does the Person-of-the-Therapist Training (POTT) Promote Self-Care? Personal Gains of MFT Trainees Following POTT: A Retrospective Thematic Analysis. Journal of Marital and Family Therapy, 43(3), 526536. doi:10.1111/jmft.12213</p><p>Kathleen Tusaie, J. D. (2004). Resilience: A historical review of the construct. Holistic Nursing Practice, 18(1). doi:10.1097/00004650-200401000-00002</p><p>Kathryn Connor, J. D. (2003). Development of a new resilience scale: The Connor-Davidson resilience Scale (CD-RISC). 18(2), 76-82.</p><p>Kaur, M. (2021, september 15). Free Malaysia Today. Retrieved from https://www.freemalaysiatoday.com/category/nation/2021/09/15/almost-four-fold-increase-in-calls-to-mental-health-hotlines/</p><p>Kim, H.-K. (2022). In the COVID-19 Era, Effects of Job Stress, Coping Strategies, Meaning in Life and Resilience on Psychological Well-Being of Women Workers in the Service Sector. International Journal of Environmental Research and Public Health, 19. Retrieved from https://doi.org/10.3390/ijerph19169824</p><p>Kirsten Posluns, T. L. (2019). Dear Mental Health Practitioners, Take Care of Yourselves: a Literature Review on Self-Care. International Journal for the Advancement of Counselling (2020) 42:120.</p><p>Konstantinos Kontoangelos, M. E. (2020). Mental Health Effects of COVID-19 Pandemia: A Review of Clinical and Psychological Traits. Korean Neuropsychiatric Association, 17(6), 491-505. doi:https://doi.org/10.30773/pi.2020.0161</p><p>Krasner MS, Epstein RM, Beckman H, Suchman AL, Chapman B, Mooney CJ, Quill TE (2009). Association of an educational program in mindful communication with burnout, empathy, and attitudes among primary care physicians. JAMA. 2009 Sep 23;302(12):1284-93. doi: 10.1001/jama.2009.1384. PMID: 19773563.</p><p>Kyle D. Baldwin, C. B. (2011). Burnout Syndrome in Licensed Mental Health Counselors and Registered Mental Health Counselor Interns: A Pilot Study. Association Conference Association Conference. Retrieved from http://www.counseling.org/Resources</p><p>L. Z., Hassan, A. S., & Zaremohzzabieh, Z. (2021). Relationships between Burnout, Resilience, and Self-Care among Marriage and Family Counsellors in Malaysia . Pertanika Social Science and Humanities.</p><p>Labrague, L. J. (2021). Resilience as a mediator in the relationship between stress-associated with the Covid-19 pandemic, life satisfaction, and psychological well-being in student nurses: A cross-sectional study. Elsevier. Retrieved August 20 , 2021</p><p>Lacretia Dye, M. G. (2019). Teaching Mindfulness for the Self-Care and Well-Being of Counselors-in-Training. Journal of Creativity in Mental Health. doi:https://doi.org/10.1080/15401383.2019.1642171</p><p>Lester, M. D. (2019). A Study of Callers to a Telephone Counseling Service. SAGE.</p><p>Liang Hong, S. R. (2022, June 16). Promoting Well-Being And Preventing Academic Burnout Among Secondary Teachers In Hong Kong: Roles Of Individual And Environmental Factors. Jurnal Penyelidikan Teknokrat II, Jld. 23, (Dis). Retrieved from http://myjms.moe.gov.my/index.php/jpt</p><p>Lpez-Pina, J.-A. A.-B.-H.-J.-C.-J.-V. (2016). Measurement properties of the brief resilient coping scale in patients with systemic lupus erythematosus using rasch analysis. Health and Quality of Life Outcomes. doi:DOI 10.1186/s12955-016-0534-3</p><p>Mahani Ismai, S. J. (2017). The Counselors Psychological Well Being. International Journal of Academic Research in Business and Social Sciences, 7. doi:10.6007/IJARBSS/v7-i3/2773</p><p>Mahboubeh Dadfar, D. L. (2019). A Study of Callers to a Telephone Counseling Service. SagePub. doi:10.1177/1054137319833299</p><p>Mahesti Pertiwi, A. R. (2021, April ). Hubungan Antara Subjective Well-Being Dengan Burnout Pada Tenaga Medis Di Masa Pandemi Covid-19. Syntax Idea. doi: http://dx.doi.org/10.36418/syntax-idea</p><p>Maryfe M. Roxas, A. P. (2019). Compassion, Forgiveness and Subjective Well-Being among Filipino Counseling Professionals. International Journal for the Advancement Counselling,.</p><p>Maslach, C. (2003). Job Burnout: New Directions in Research and Intervention. 12, 189-192. Retrieved from http://dx.doi.org/10.1111/1467-8721.01258</p><p>Masson, F. (2019). Enhancing resilience as a self-care strategy in professionals who are vicariously exposed to trauma: A case study of social workers employed by the South African Police Service. Journal of Human Behavior in the Social Environment, 29 (1), 57-75. Retrieved from https://doi.org/10.1080/10911359.2018.1474159</p><p>Mirijam Mocka, ,. I. (2019). Something inside me has been set in motion: Exploring the psychological wellbeing of people engaged in sustainability initiatives. Ecological Economics .</p><p>Mohd Koharuddin Mohd Balwi, D. W. (2021). The Relationship Between Workload and Burnout Among The Medical Staff In Hospital. UTM Sains Humanika(Vol. 13 No. 2-2). doi: https://doi.org/10.11113/sh.v13n2-2.1891</p><p>Monika Windriya Satyajati, L. T. (2020). Psychological Well-Being Pada Setting Profesional: Burnout Dan Jenis Profesi Sebagai Prediktor Psychological Well-Being. Prosiding Seminar Nasional Dan Call Paper Psikologi Positif Menuju Mental Wellness. ResearchGate. Retrieved August 12, 2020</p><p>Muhammad Bazlan Mustafa, F. R. (2022). Burnout among Secondary School Counselors in Malaysia: What are the Preferred Coping Strategies? International Journal of Academic Research in Business and Social Sciences. doi:10.6007/IJARBSS/v12-i11/15060</p><p>Nadia Abd. Razak, F. M. (2021, March 3). Malaysian Journal of Social Sciences and Humanities (MJSSH), 6(3). doi:https://doi.org/10.47405/mjssh.v6i3.713</p><p>Nayoung Kim, G. W. (2018). Burnout and implications for professional school counselors. The Professional Counselor, 8(https://doi.org/10.15241/nk.8.3.277). Retrieved from https://doi.org/10.15241/nk.8.3.277</p><p>Nazia Qureshi, M. S. (2021, January 29). Psychological Distress And Mental Well-Being Among Doctors Working In Major Teaching Hospitals Of Peshawar, Pakistan. ResearchGate, 13. doi:10.35845/kmuj.2021.20141</p><p>Normazwin Yahya, H. S. (2020). Kesejahteraan Psikologi Dan Keperluan Perkhidmatan Kaunseling Dalam Kalangan Guru Di Kementerian Pendidikan Malaysia. Journal of Psychology and Counselling, 11.</p><p>Nur Jannah Bali-Mahomed, K. S.-J. (2022). Psychological Well-Being of School Counsellors Model. European Journal of Educational Research.</p><p>Omar, N. E. (2009). Kesejahteraan Psikologi Dalam Kalangan Pelajar IPTS. Jurnal Pendidikan dan Latihan, Jilid. 1(1985-9597).</p><p>Patrick E. McKnight, T. B. (2009). Purpose in Life as a System that Creates and Sustains Health and Well-Being: An Integrative, Testable Theory. 13(3). Retrieved from https://doi.org/10.1037/a0017152</p><p>Piyanee Klainin-Yobas, N. V. (2021). Evaluating the relationships among stress, resilience and psychological well-being among young adults: a structural equation modelling approach. BMC Nursing. doi:https://doi.org/10.1186/s12912-021-00645-9</p><p>Radhika Thanki, D. M. (2021, 2 12). Role Stress, Psychological Well Being and Resilience among Working Professionals. NMIMS Management . doi:10.53908/nmmr.290201</p><p>Rahil Kazemi Talachi, M. B. (n.d.). Job Burnout and Job Satisfaction among Industry, Mine and Trade Organization Employees: A Questionnaire Survey. International Journal of Academic Research in Business and Social Sciences, 3(2222-6990). doi:10.6007/IJARBSS/v3-i7/7</p><p>Rhonda E. Neswald-Potter. Shawne A. Blackburn, J. N. (2013). Revealing the power of practitioner relationships: An action-driven. The Journal of Humanistic Counseling, 52(2). Retrieved from https://doi.org/10.1002/j.2161-1939.2013.00041.x</p><p>Richards, K. C., Campenni, C. E., & Muse-Burke, J. L. (2010). Self-care and Well-being in Mental Health Professionals: The Mediating Effects of Self-awareness and Mindfulness. Joumal of Mental Heatth Counseling, 32(3), 247.</p><p>Robert Biswas-Diener, E. D. (2004). The psychology of subjective well-being. 133(2), 18-25. Retrieved from https://doi.org/10.1162/001152604323049352</p><p>Rogers, C. R. (1961). On becoming a person. . Boston: Houghton Mifflin.</p><p>Rogers, C. R. (1980). A Way of Being. New York: Houghton Mifflin.</p><p>Ryff, C. D. (1989). Happiness is everything, or is it? Explorations on the meaning of psychological well-being. Journal of Personality and Social Psychology, 10691081. Retrieved from https://doi.org/10.1037/0022-3514.57.6.1069</p><p>Salina Mokhtar & Rahimi Che Aman (2017). Kesahan dan kebolehpercayaan instrumen kesejahteraan psikologi versi bahasa melayu. Universiti Sains Malaysia.</p><p>Salleh Amat, M. S. (2014). Evaluation and Psychometric Status of the Brief Resilience Scale in a Sample of Malaysian International Students. Asian Social Science, 10(18), 240245. doi:10.5539/ass.v10n18p240</p><p>Salleh Amat, M. S. (2014). Evaluation and Psychometric Status of the Brief Resilience Scale in a Sample of Malaysian International Students. Asian Social Science, 10, 240-245. doi:10.5539/ass.v10n18p240</p><p>Sang Min Lee, C. R. (2007). Development and initial psychometrics of the Counselor burnout inventory. Measurement and Evaluation in Counseling and Development. doi:10.1037/t10697-000</p><p>Sanjana Sivakumar, R. M. (2022, June). Relationship Between Psychological Well-Being On Resilience In Adolescence And Adults. Researchgate. Doi:10.37896/Ymer21.06/26</p><p>Schaefer, J.A. and R.H. Moos (1992). Life crises and personal growth</p><p>Seema Vinayak, J. J. (2018, April 4). Resilience and Empathy as Predictors of Psychological Wellbeing among Adolescents. International Journal of Health Sciences & Research.</p><p>Seifert, T. (2005). The Ryff Scale of Psychological Well-being. Retrieved from Center of Inquiry at Wabash College.: https://centerofinquiry.org/uncategorized/ryff-scales-of-psychological-well-</p><p>Sharifian , B. (2019). Examining the Relationship Between Self-Care and Professional Quality of Life in Counseling and Clinical Psychology Trainees. Psychology and Counseling Theses. Paper 7.</p><p>Shitao Chen, F. L. (2020). Challenges and recommendations for mental health providers during the COVID 19 pandemic: the experience of Chinas First University-based mental health team.</p><p>Simone F. Lambert, G. L. (2013). Resilience of Professional Counselors Following Hurricanes Katrina and Rita. Journal of Counseling and Development, 91(3), 261-268. Retrieved from https://doi.org/10.1002/j.1556-6676.2013.00094.x</p><p>Siok Ping Voon, P. L. (2021). Self-Compassion and Psychological Well-Being Among Malaysian Counselors: The Mediating Role of Resilience. Asia-Pacific Edu Res, 475488. doi:https://doi.org/10.1007/s40299-021-00590-w</p><p>Siron, S. (2005). Teori kaunseling & psikoterapi. Selangor: Pearson Malaysia Sdn Bhd.</p><p>Skovholt, T. M. (2016). Avoiding counselor burnout while seeking resilience: an interview with Thomas Skovholt.</p><p>Smith, K. L. (2017). Self-Care Practices and the Professional Self. Journal of Social Work in Disability & Rehabilitation, 16(3-4). Retrieved from https://doi.org/10.1080/1536710X.2017.1372236</p><p>Sophie Lewis, K. W. (2022). A time for self-care? Frontline health workers strategies for managing mental health during the COVID-19 pandemic. Elsevier.</p><p>Stevenson, C. J.-G. (2012). When it All Hits the Fan: Helping Counselors Build Resilience and Avoid Burnout. ACES. Nashville.</p><p>Sutjipto (2001). Apakah anda Mengalami Burnout, dala www.Depdiknas.go.id</p><p>Syamak Samani1, B. J. (2007). Effects of Resilience on Mental Health and Life Satisfaction. Iranian Journal of Psychiatry and Clinical Psychology, 13(3), 290-295.</p><p>Tajudeen Abiola, O. U. (2011). Pychometric assessment of the Wagnild and Youngs resilience scale in Kano,. 4. Retrieved from http://dx.doi.org/10.1186/1756-0500-4-509</p><p>Taneile Ashlea Kitchingman, P. C. (2018). The impact of their role on telephone crisis support workers psychological wellbeing and functioning: Quantitative findings from a mixed methods investigation. 13 (2). Retrieved from https://doi.org/10.1371/journal.pone.0207645</p><p>Tedeschi, R.G. and L.G. Calhoun (1996) The Posttraumatic Growth Inventory: Measuring the positive legacy of trauma. Journal of traumatic stress, 9(3): 455-471.</p><p>Tzung-Jeng Hwang, K. R. (2020). Loneliness and social isolation during the COVID-19 pandemic. International Psychogeriatric Association, 1217-1220. doi: 10.1017/S1041610220000988</p><p>Wagnild, G. (2009). A review of resilience scale. Journal of Nursing Measurement,, 17(2), 105-113. Retrieved from http://dx.doi. org/10.1891/1061-3749.17.2.105</p><p>Waller, M. A. (2001). Resilience in ecosystemic context: Evolution of the concept. 290297. doi: https://doi.org/10.1037/0002-9432.71.3.290</p><p>Won-Sun Chen, J. H.-S.-F. (2013). Pilot Study of the Malay Maslach Burnout Inventory and Malay Work-Related Quality of Life Scale in Malaysia. Asian Social Science, 1. doi:10.5430/sass.v1n1p20</p><p>Wright, M. O. (2013). Resilience processes in development: Four waves of research on positive adaptation in the context of adversity. Handbook of resilience in children. Retrieved from https://doi.org/10.1007/978-1-4614-3661-4_2</p><p>Xiubin Lin. Joshua Swift, ,. Y. (2020,). The Psychological Hotline Services Quality Survey during the Pandemic of COVID-19 in Mainland China. International Journal of Mental Health Promotion. doi:DOI: 10.32604/IJMHP.2020.011128</p><p>Yang Liang Boo, C. C. (2018). Stress and burnout syndrome in health-care providerstreating dengue infection: A cross-sectional study. 73.</p><p>Zhang X, W. Y. (2021). The Influence of COVID-19 on the Well-Being of People: Big Data Methods for Capturing the Well-Being of Working Adults and Protective Factors Nationwide. doi:10.3389/fpsyg.2021.681091</p><p>Zhuang-Shuang Lia, F. H. (2020). Resilience, stress, and psychological well-being in nursing students: A systematic review. Nurse Education Today 90.</p><p>Zuraida Ahmad Sabki, L. H. (2023). Assessment of Psychometric Properties of the Malay Version of the Brief Resilience Scale (BRS-M) among Non-Academic Staff Working from Home during COVID-19 in Malaysia. 11 (8). Retrieved from https://doi.org/10.3390/healthcare11081146</p><p></p><p></p><p></p> |
| spellingShingle | BF Psychology Darshini Balasingam The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri |
| thesis_level | Master |
| title | The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri |
| title_full | The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri |
| title_fullStr | The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri |
| title_full_unstemmed | The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri |
| title_short | The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri |
| title_sort | relationship between resilience burnout and psychological well being among careline counsellors in talian kasih and naluri |
| topic | BF Psychology |
| url | https://ir.upsi.edu.my/detailsg.php?det=13192 |
| work_keys_str_mv | AT darshinibalasingam therelationshipbetweenresilienceburnoutandpsychologicalwellbeingamongcarelinecounsellorsintaliankasihandnaluri AT darshinibalasingam relationshipbetweenresilienceburnoutandpsychologicalwellbeingamongcarelinecounsellorsintaliankasihandnaluri |