The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator

Tujuan kajian ini adalah untuk mengenalpasti hubungan antara persepsi tanggung jawab sosial korporat (CSR) berdasarkan khidmat pelanggan di perbankan Islam dan kepuasan pelanggan Muslim. The purpose of this study is to identify the relationship between perceived corporate social responsibility ba...

Description complète

Détails bibliographiques
Auteur principal:	Waemusor, Ahlam
Format:	Thèse
Langue:	anglais
Publié:	2010
Sujets:	HF5001-6182 Business
Accès en ligne:	http://eprints.usm.my/23998/

Documents similaires

Awareness Of Corporate Social Responsibility, Demographics And Perception Of The Importance Of Social Responsibility Among Muslim Jordanian Individual Investors: The Role Of Religiosity As A Moderator
par: Altawil, Jehad Saleem
Publié: (2017)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
par: Nordin, Norlisham
Publié: (2008)

Service Quality and Customer Satisfaction in Islamic Banking
par: Nur Syuhanida, Samsuddin
Publié: (2011)

Customer’s Loyalty Of Indonesia Cellular Operators: Roles Of User Experience, Satisfaction, Switching Barriers, And Corporate Image
par: Rachmawati, Indira
Publié: (2019)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
par: Henmaidi, Amalia Chairani
Publié: (2021)

Corporate Social Responsibility – Firm Performance – Corporate Social Responsibility Loop: The Role Of Assurance, Reputation And Industry Type
par: Tanggamani, Vani
Publié: (2018)

The Roles of Advertising and Product Quality on Online Customers' Satisfaction
par: Sukma, Pea
Publié: (2011)

Customer Loyalty And Petrol Station’ S Convenience Store Patronage In Penang: The Influence Of Store Image, Corporate Image And Customer Satisfaction.
par: Abdul Wahid, Ahmad Zulhaimi
Publié: (2009)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
par: MOHD ISA, SALMI
Publié: (2005)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
par: Suo, Qiang
Publié: (2008)

Factors Perceived by Customers in Choosing Restaurant
par: Norazilawati, Abdul Razak
Publié: (2011)

The Relationship Between Corporate Social Responsibility And Organizational Commitment: The Role Of Corporate Image As The Mediator
par: Lee, Yong Chien
Publié: (2011)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
par: Shuib, Rusmuna
Publié: (2011)

The Role of Brand Equity in the Effects of Corporate Social Responsibility on Consumer Loyalty
par: Almohammad, Asaad
Publié: (2010)

Service Quality and Customer Satisfaction in the Hotel Industry
par: Nur Asyura, Muhamad
Publié: (2010)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
par: Tan, Siew Fang
Publié: (2014)

Customer Satisfaction In An Ems Company
par: K. Suppiah, Thiruchelvam
Publié: (2015)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
par: Mohd Isa, Salmi
Publié: (2005)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
par: Mabkhot, Hashed Ahmed Nasser
Publié: (2010)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
par: Chong , Fong Yin
Publié: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
par: Chong , Fong Yin
Publié: (2015)

Co-Creation As A Moderator Between Social Media Marketing Activities And Trust On Smes’ Customers Purchase Intention
par: Saad, Ebtiessam Ali Labib
Publié: (2019)

Effect Of Corporate Governance Mechanisms On The Corporate Social Responsibility Disclosure Among Saudi Listed Firms: The Mediating Role Of Level Of Corporate Governance Compliance
par: D Alshehri, Abdulaziz Mohammed
Publié: (2022)

Effect Of Corporate Governance Mechanisms On The Corporate Social Responsibility Disclosure Among Saudi Listed Firms: The Mediating Role Of Level Of Corporate Governance Compliance
par: D Alshehri, Abdulaziz Mohammed
Publié: (2022)

The Impact of Customer Relationship Management on Caller Satisfactions in Customer Contact Centers: Evidence from Malaysia
par: Abdullateef, Aliyu Olayemi
Publié: (2011)

Corporate social responsibility and analysts coverage in Malaysia
par: Irhiel Hatamleh, Suleiman Salameh
Publié: (2012)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
par: MOHD NASIR, ASMA AZURA
Publié: (2004)

The relationship between internal corporate social responsibilities, organisational commitment, and employee engagement within the banking sector in Jordan.
par: Suleiman Albdour, Ali Abbaas
Publié: (2011)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
par: Intan Shuhada, Mohd Alwi
Publié: (2012)

An Empirical Study on Relationship Marketing and its Effect on Customer Satisfaction
par: Nur Haryani, Md Arshad
Publié: (2011)

Determinants of corporate social responsibility practices in Bangladesh garment sector
par: Md Tareq, Hossain
Publié: (2018)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
par: Siti Aminah, Sayuti
Publié: (2011)

The Influencing Factors of Customer Relationship Management Performance in Malaysian Electronic Banking
par: Samsudin, Wahab
Publié: (2010)

The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN
par: Mohd Nor Hazwan, Yusuf
Publié: (2011)

Study On Issues And Challenges In The Implementation Of Customer Relationship Management In Malayan Banking Berhad
par: Deivanai, Kaivaliam
Publié: (2001)

Embedding Corporate Social Responsibility Into Corporate Strategy : A Review Of A Best Employer Company In Vietnam
par: Kim, Lin Siew
Publié: (2010)

Embedding Corporate Social Responsibility Into Corporate Strategy: A Review Of A Best Employer Company In Vietnam
par: Kim, Lin Siew
Publié: (2010)

Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia
par: Joma, Slah Eddeen Mummar M.
Publié: (2008)

Improving Customer Relations Through Social Media Marketing: The Case of Nadee One Enterprise
par: Mahayudin, Orhisyam
Publié: (2015)

Improving Customer Relations Through Social Media Marketing: The Case Of Nadee One Enterprise
par: Mahayudin, Mohd Norhisyam
Publié: (2015)