The Impact Of Organizational Variables And Quality Performance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysia

Kajian ini bertujuan untuk mengkaji hubungan di antara pembolehubah organisasi yang berkaitan dengan kualiti dan prestasi kualiti serta kesan-kesan dan pengaruhnya ke atas kepuasan pelanggan bagi industri pembuatan yang terletak di bahagian utara Semenanjung Malaysia. The purpose of this rese...

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Détails bibliographiques
Auteur principal:	Koay, Li Li
Format:	Thèse
Langue:	anglais
Publié:	2008
Sujets:	HF5001-6182 Business
Accès en ligne:	http://eprints.usm.my/25454/

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