Service Quality Of Development Department Of Usm: Perception Of Responsibility Centre, Satisfaction And Level Of Complaints

Jabatan Pembangunan Universiti Sains Malaysia merupakan tulang belakang kepada operasi bukan akademik Universiti. Development Department of USM is the backbone of the University non-academic operations.

Bibliographic Details
Main Author:	Saad, Suhailah
Format:	Thesis
Language:	English
Published:	2009
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25507/
Abstract	Abstract here

Similar Items

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)

The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia
by: Warsame, Bashir Ali
Published: (2008)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
by: MOHD NASIR, ASMA AZURA
Published: (2004)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
by: Yeow , Liang Ming
Published: (2015)

A relational study on service quality of contact centre representatives in Klang Valley
by: Azlina, Omar
Published: (2014)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005)

Service Quality and Customer Satisfaction in Islamic Banking
by: Nur Syuhanida, Samsuddin
Published: (2011)

Service Quality and Customer Satisfaction in the Hotel Industry
by: Nur Asyura, Muhamad
Published: (2010)

Determinants of perceived service quality in UUM Parcel Center (UPC): A study on the perception of courier service quality among UUM undergraduate students
by: Anis Syamimi, Mohd Azlan
Published: (2020)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
by: Intan Shuhada, Mohd Alwi
Published: (2012)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
by: Tan, Siew Fang
Published: (2014)

An Institutional Perspective On The Accounting Practices In A Finance Shared Service Centre Organization
by: Kee, Swee Lin
Published: (2010)

Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang
by: N.Kasavan, Shobana Menon, et al.
Published: (2014)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
by: Petkao, Waramon
Published: (2010)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
by: Shuib, Rusmuna
Published: (2011)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
by: Siti Aminah, Sayuti
Published: (2011)

Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
by: Janteng, Jaludin
Published: (2020)

A Study Students' Perception Toward the Quality of Services Provided by the Students' Residential Hall, Universiti Utara Malaysia
by: Nurul Hamiza, Hamzah
Published: (2009)

Perception Of Sexual Harassment Among Employees At The Managerial And Supervisory Level
by: Syed Harun, Sharifah Salmah
Published: (2001)

Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia
by: Joma, Slah Eddeen Mummar M.
Published: (2008)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
by: Waemusor, Ahlam
Published: (2010)

Student Perception Towards Service Quality at Department of Academic Affairs
by: Abd. Rahman, Mohd. Isa
Published: (2003)

A Study On Perceived Service Quality And Perceived Montessori Characteristics Towards Parents’ Satisfaction For Montessori Kindergarten In Penang
by: Ahmad Moghni, Hizrian Nazeefah
Published: (2006)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
by: Nur Fatihah, Husin
Published: (2018)

Adoption of problem based learning (pbl): an empirical study on the lecturers of Universiti Sains Malaysia (USM)
by: Barman, Snigdha
Published: (2008)

Factors Influencing Knowledgeable Consumers’ Level Of Acceptance Of Goods And Services Tax
by: Kalyanasundaram, Shalene
Published: (2015)

Study on Service Quality and Customer Satisfaction on the Mobile Phone Provider : A Case of Postgraduate Students in Al-Fateh University of Libya
by: Khbresh, Ibrahim Albaroni Salem
Published: (2012)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
by: A. Rahman, Mohd. Khirzanbadzli
Published: (2016)

Awareness Of Corporate Social Responsibility, Demographics And Perception Of The Importance Of Social Responsibility Among Muslim Jordanian Individual Investors: The Role Of Religiosity As A Moderator
by: Altawil, Jehad Saleem
Published: (2017)

The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN
by: Mohd Nor Hazwan, Yusuf
Published: (2011)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
by: Mohd Azmi, Che Ahmad
Published: (2011)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
by: Henmaidi, Amalia Chairani
Published: (2021)

Exploring Money Attitudes And Credit Carid Usage In Compulsive Buying Among (Mba) Executive Students (U.S.M)
by: Mohammed Al-Amoodi, Saeed Abdulrhman
Published: (2006)

Exploring Money Attitudes And Credit Carid Usage In Compulsive Buying Among (MBA) Executive Students (U.S.M)
by: Mohammed Al-Amoodi, Saeed Abdulrhman
Published: (2006)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
by: Mabkhot, Hashed Ahmed Nasser
Published: (2010)

A Study On The Influence Of Belief Factors And Demographic Characteristics On The Attitudes Toward Web Advertising Among USM Staff In Penang
by: MOHD IZZUDDIN, IZRA AZLIANA
Published: (2004)