Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | 英語 |
| 出版事項: |
2006
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| 主題: | |
| オンライン･アクセス: | http://eprints.usm.my/25534/ |
| _version_ | 1846215109833129984 |
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| author | Mohammed Aljunaid, Najib |
| author_facet | Mohammed Aljunaid, Najib |
| author_sort | Mohammed Aljunaid, Najib |
| description | Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
| first_indexed | 2025-10-17T07:58:52Z |
| format | Thesis |
| id | usm-25534 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2025-10-17T07:58:52Z |
| publishDate | 2006 |
| record_format | eprints |
| spelling | usm-255342017-04-17T05:09:11Z http://eprints.usm.my/25534/ Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Mohammed Aljunaid, Najib HF5001-6182 Business Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25534/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf Mohammed Aljunaid, Najib (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM. |
| spellingShingle | HF5001-6182 Business Mohammed Aljunaid, Najib Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. |
| title | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_full | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_fullStr | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_full_unstemmed | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_short | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_sort | electronic service quality satisfaction trust and loyalty a study on online banking in penang |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25534/ |
| work_keys_str_mv | AT mohammedaljunaidnajib electronicservicequalitysatisfactiontrustandloyaltyastudyononlinebankinginpenang |