Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies

Kajian ini dijalankan bertujuan untuk menilai kualiti perkhidmatan yang ditawarkan oleh firma audit dan mengkaji hubungan di antara kualiti perkhidmatan, kepuasan dan kesetiaan pelanggan terhadap perkhidmatan yang ditawarkan oleh firma audit. This research was conducted to...

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Bibliographic Details
Main Author:	Mohd Isa, Salmi
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25635/
Abstract	Abstract here

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