The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Mala...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://eprints.usm.my/25692/ |
| Abstract | Abstract here |
| _version_ | 1855631399958085632 |
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| author | Kamalul Ariffin, Suhaida |
| author_facet | Kamalul Ariffin, Suhaida |
| author_sort | Kamalul Ariffin, Suhaida |
| description | The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Malaysia is now in position to enter a new stage of high employees competencies on the new era of globalization. |
| first_indexed | 2025-10-17T07:59:14Z |
| format | Thesis |
| id | usm-25692 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2025-10-17T07:59:14Z |
| publishDate | 2005 |
| record_format | EPrints |
| record_pdf | Restricted |
| spelling | usm-256922017-11-27T04:11:24Z http://eprints.usm.my/25692/ The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang Kamalul Ariffin, Suhaida HF5001-6182 Business The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Malaysia is now in position to enter a new stage of high employees competencies on the new era of globalization. 2005 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25692/1/THE_EFFECT_OF_EMPLOYEES_COMPETENCIES_ON_PERCEIVED_SERVICE_QUALITY_AT_MAJLIS_PERBANDARAN_PULAU_PINANG.pdf Kamalul Ariffin, Suhaida (2005) The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Kamalul Ariffin, Suhaida The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang |
| thesis_level | Master |
| title | The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang |
| title_full | The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang |
| title_fullStr | The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang |
| title_full_unstemmed | The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang |
| title_short | The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang |
| title_sort | effect of employees competencies on perceived service quality at majlis perbandaran pulau pinang |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25692/ |
| work_keys_str_mv | AT kamalulariffinsuhaida theeffectofemployeescompetenciesonperceivedservicequalityatmajlisperbandaranpulaupinang AT kamalulariffinsuhaida effectofemployeescompetenciesonperceivedservicequalityatmajlisperbandaranpulaupinang |