The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang

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The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Mala...

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Bibliographic Details
Main Author:	Kamalul Ariffin, Suhaida
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25692/
Abstract	Abstract here

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