The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance

Afficher d'autres versions (1)

Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality,...

Description complète

Détails bibliographiques
Auteur principal:	Samat, Nusrah
Format:	Thèse
Langue:	anglais
Publié:	2004
Sujets:	HF5001-6182 Business
Accès en ligne:	http://eprints.usm.my/25862/

Documents similaires

The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
par: Samat, Nusrah
Publié: (2004)

Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
par: Maqbool, Muhammad Qasim
Publié: (2019)

The Relationship Between Internal Marketing, Job Satisfaction, Organizational Commitment, And Market Orientation
par: CHEAH, PHAIK LEAN
Publié: (2005)

The Impact Of Total Quality Management Practices On Employee's Work Related Attitude
par: Karia, Noorliza
Publié: (1999)

The Relationship Between Internal Marketing, Job Satisfaction, Organizational Commitment, And Market Orientation: A Study On Manufacturing Companies In Northern Region Of Malaysia.
par: Cheah, Phaik Lean
Publié: (2005)

The Relationship Between Internal Marketing, Job Satisfaction, Organizational Commitment, And Market Orientation: A Study On Manufacturing Companies In Northern Region Of Malaysia
par: Cheah, Phaik Lean
Publié: (2005)

The Effects of Human Resource Management Practices on Service-Oriented Organizational Citizenship Behaviors: The Role of Organizational Commitment as a Mediator
par: Low, Sok Fun
Publié: (2010)

A Study on the Relationship Between Organizational Culture and Service Quality at Great Eastern Life Assurance (M) Berhad
par: Felly Dalilina, Nurulhuda
Publié: (2011)

Entrepreneurial orientation, business network, total quality management, export market orientation and SMEs' export performance
par: Imran, Muhammad
Publié: (2018)

Relationship Between Internal Market Orientation and Organizational Effectiveness : A Case Study of Mandir and Danamon Banks in Gorontalo Indonesia
par: Juanna, Andi
Publié: (2009)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
par: Petkao, Waramon
Publié: (2010)

Human Resource Outsourcing (HRO): A Study On Service Quality And Its Relationship With Partnership Quality
par: Ishak, Mahmud
Publié: (2008)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
par: MOHD ISA, SALMI
Publié: (2005)

The Quality Management Practices of ISO 9001: 2000 and Quality Performance
par: Fong, Tuck Chee
Publié: (2006)

HRM/TQM Impact On Employees' Attitudes
par: Hussin, Huzaine
Publié: (2010)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
par: Nur Fatihah, Husin
Publié: (2018)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
par: Chong , Fong Yin
Publié: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
par: Yeow , Liang Ming
Publié: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
par: Chong , Fong Yin
Publié: (2015)

Sustaining Total Quality Management: Examining In Process Analysis And Layout Design At Inari Technology Sdn Bhd
par: Snawi, Adlina
Publié: (2011)

Service Quality and Customer Satisfaction in Islamic Banking
par: Nur Syuhanida, Samsuddin
Publié: (2011)

Service Quality and Customer Satisfaction in the Hotel Industry
par: Nur Asyura, Muhamad
Publié: (2010)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
par: Mohd Isa, Salmi
Publié: (2005)

A Study Of Service Quality In Information Technology (IT) Implementations
par: Chou, Terk Chuan
Publié: (1995)

Effect Of Internal Measures Of Service Quality On Business Performance
par: HJ. DIN, SAARI
Publié: (2005)

Determinants of perceived service quality in UUM Parcel Center (UPC): A study on the perception of courier service quality among UUM undergraduate students
par: Anis Syamimi, Mohd Azlan
Publié: (2020)

Relationship between HRM Practices, Public Service Motivation, and Knowledge Sharing Behavior
par: Karim, Dewan Niamul
Publié: (2019)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
par: Mohd Azmi, Che Ahmad
Publié: (2011)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
par: Henmaidi, Amalia Chairani
Publié: (2021)

The Impact Of Organizational Variables And Quality Performance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysia
par: Koay, Li Li
Publié: (2008)

Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
par: Teng, Yoke Leng
Publié: (2008)

Quality Of Work Life And Turnover Intention - The Mediating Effects Of Career And Organizational Commitment
par: Tarmizi, Azlin Natasha
Publié: (2008)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
par: MOHD NASIR, ASMA AZURA
Publié: (2004)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
par: Intan Shuhada, Mohd Alwi
Publié: (2012)

Organizational, Marketing Resource Profile And Export Performance
par: Saban, Gluma
Publié: (2005)

The Impact Of Internal Marketing On The Implementation Of Strategic Orientations And Product Innovation In Manufacturing Industry
par: Chan, Seow Hong
Publié: (2005)

The Impact Of Internal Marketing On The Implementation Of Strategic Orientations And Product Innovation In Manufacturing Industry
par: Chan, Seow Hong
Publié: (2005)

The Impact Of Internal Marketing On The Implementation Of Strategic Orientations And Product Innovation In Manufacturing Industry
par: CHAN, SEOW HONG
Publié: (2005)

A Study Of Logistic Service Quality In A Container Terminal Operations
par: C. Kaleappan, C. Kaleappan
Publié: (2006)

A Study Of Logistic Service Quality In A Container Terminal Operations
par: C., Kaleappan
Publié: (2006)