Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

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Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

Bibliographic Details
Main Author:	Mohammed Aljunaid, Najib
Format:	Thesis
Language:	English
Published:	2006
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25951/

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