Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
| 主要作者: | Mohammed Aljunaid, Najib |
|---|---|
| 格式: | Thesis |
| 語言: | 英语 |
| 出版: |
2006
|
| 主題: | |
| 在線閱讀: | http://eprints.usm.my/25951/ |
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