Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
| मुख्य लेखक: | |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी |
| प्रकाशित: |
2006
|
| विषय: | |
| ऑनलाइन पहुंच: | http://eprints.usm.my/25951/ |
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Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
प्रकाशित 2006
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थीसिस
Universiti Sains Malaysia