Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
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| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
2006
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| 主题: | |
| 在线阅读: | http://eprints.usm.my/25951/ |
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Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
出版 2006
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Thesis
Universiti Sains Malaysia