Information Technology Infrastructure Library (Itil): An Approach To Optimize Best Practices In It Service Delivery

The objective of this study is to examine the influence of five independent variables of top management. Objektif kajian ini adalah untuk mengkaji pengaruh lima pembolehubah daripada pengurusan atasan, teknologi, komunikasi, latihan, dan perkerjaan pembelajaran ke arah pengoptimuman penyampaian p...

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Bibliographic Details
Main Author:	Lee, Chih Hui
Format:	Thesis
Language:	English
Published:	2012
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/26706/
Abstract	Abstract here

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