A Study Of Logistic Service Quality In A Container Terminal Operations
Kajian ini difokuskan kepada tahap kepuasan terhadap perkhidmatan yang diberikan oleh pihak terminal kontena kepada penggunanya. The study is focused on the satisfaction level of the container terminal main users. The main users of the container terminal are the shipping agent, forwarding agent,...
| 主要作者: | C.kaleappan, C.kaleappan |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
2006
|
| 主题: | |
| 在线阅读: | http://eprints.usm.my/29440/ |
相似书籍
A Study Of Logistic Service Quality In A Container Terminal
Operations
由: C. Kaleappan, C. Kaleappan
出版: (2006)
由: C. Kaleappan, C. Kaleappan
出版: (2006)
A Study Of Logistic Service Quality In A Container Terminal
Operations
由: C., Kaleappan
出版: (2006)
由: C., Kaleappan
出版: (2006)
A Study On Logistics Relationships And Logistics Service Quality With Logistics Information Technology As Moderator
由: Zakaria, Hasnida
出版: (2009)
由: Zakaria, Hasnida
出版: (2009)
Modelling and simulation for logistic service company : case study on customer service operation
由: Chow, Deborah Yen May
出版: (2014)
由: Chow, Deborah Yen May
出版: (2014)
Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
由: Lingam, Ramachandran
出版: (2014)
由: Lingam, Ramachandran
出版: (2014)
Logistics Strategic Orientations And Logistics Performance: The Roles Of Organizational Structure And Logistics Complexity
由: Haron, Md. Harashid
出版: (2007)
由: Haron, Md. Harashid
出版: (2007)
A case study of RFID adoption by a Malaysian logistic company : an application of the technology appropriation model / Wilson Koh Tiong Lin.
由: Koh, Wilson Tiong Lin
出版: (2010)
由: Koh, Wilson Tiong Lin
出版: (2010)
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang
由: Aljunaid, Najib Mohammed
出版: (2006)
由: Aljunaid, Najib Mohammed
出版: (2006)
Efficiency analysis of operational performance of Johor Port container terminal
由: Abu Hujair, Taysir Salim Salman
出版: (1998)
由: Abu Hujair, Taysir Salim Salman
出版: (1998)
The perception of internal auditor on organizational factors influencing internal audit of quality effectiveness and company operational performance : a study of quality environment (5S) / Noor Aishah Haji Hassan
由: Noor Aishah, Haji Hassan
出版: (2012)
由: Noor Aishah, Haji Hassan
出版: (2012)
A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies
由: Chan , Suz Jack
出版: (2015)
由: Chan , Suz Jack
出版: (2015)
Students' perceptions of service quality in a private higher education institution : a case study on L & G-Twintech Institute of Technology
由: Sia, Mal Kong
出版: (2002)
由: Sia, Mal Kong
出版: (2002)
Bond rating of upgrades and downgrades : the impact on stock returns / C.Thaneswary Chelliah.
由: Chelliah, C. Thaneswary
出版: (2002)
由: Chelliah, C. Thaneswary
出版: (2002)
An optimization model for blocks allocation to service vessels in a port container terminal
由: Nasrollahpourniazi, Fatemeh
出版: (2015)
由: Nasrollahpourniazi, Fatemeh
出版: (2015)
Service Quality in Universiti Kebangsaan Malaysia (UKM)
由: Azanee, Othman
出版: (2011)
由: Azanee, Othman
出版: (2011)
The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia
由: Choy, Johnn Yee
出版: (2023)
由: Choy, Johnn Yee
出版: (2023)
Improvement of ship berthing operation at port container terminal via discrete event simulation
由: Shahpanah, Ataollah
出版: (2014)
由: Shahpanah, Ataollah
出版: (2014)
The consumers' convenience dimensions in performing food online purchase and its logistics level of service
由: Damerin, Noor Haslyana
出版: (2019)
由: Damerin, Noor Haslyana
出版: (2019)
Service loyalty: The effects of perceived service quality and the mediating role of customer satisfaction in the seafood restaurants in Kota Kinabalu
由: Liyana Abdullah
出版: (2006)
由: Liyana Abdullah
出版: (2006)
A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres / by Tan Seng Khee
由: Tan, Seng Khee
出版: (1996)
由: Tan, Seng Khee
出版: (1996)
A Study to Improve Warehouse Operation Management in SME in Saudi Arabia
由: Ali, Abdulrazaq Mohammed
出版: (2010)
由: Ali, Abdulrazaq Mohammed
出版: (2010)
A study on compliance issues in service tax and customs duties / Mazni binti Abdullah.
由: Abdullah, Mazni
出版: (2003)
由: Abdullah, Mazni
出版: (2003)
Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
由: Sivasangari, Balakisnan
出版: (2024)
由: Sivasangari, Balakisnan
出版: (2024)
The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university / Khoo Yen Ting
由: Khoo, Yen Ting
出版: (2012)
由: Khoo, Yen Ting
出版: (2012)
A study on the need for a new TNB consumers service center in Cheras/Balakong area / by Azman bin Mohd
由: Mohd, Azman
出版: (1996)
由: Mohd, Azman
出版: (1996)
Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li
由: Tan, Thiam Keat, et al.
出版: (1998)
由: Tan, Thiam Keat, et al.
出版: (1998)
Quality of Information as a Strategic Factors in AIS Towards Better Organizational Performance: A Field Study of Iraq
由: Noori, Mohammed Sami
出版: (2010)
由: Noori, Mohammed Sami
出版: (2010)
Religiosity and the perception on the service quality in islamic banking industry in Malaysia / Afida Nor Said
由: Afida Nor, Said
出版: (2012)
由: Afida Nor, Said
出版: (2012)
Terminal expansion model for a container port for Johor port
由: Loke, Keng Bin
出版: (2013)
由: Loke, Keng Bin
出版: (2013)
A System Dynamics Simulation Approach to Container Terminal Management
由: Cheng, Jack Kie
出版: (2010)
由: Cheng, Jack Kie
出版: (2010)
Public value and quality factors for continuous usage of police M-government services among users
由: Alkaabi, Saqr Khalfan Ali
出版: (2022)
由: Alkaabi, Saqr Khalfan Ali
出版: (2022)
Measuring service quality : a case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar
由: Raja Jaafar, Nor Izah
出版: (1996)
由: Raja Jaafar, Nor Izah
出版: (1996)
Relationship among service quality, food quality, perceived value, customer satisfaction and behavioural intentions in the Malaysian fast food industry / Seaw Thiam Chin.
由: Seaw, Thiam Chin
出版: (2010)
由: Seaw, Thiam Chin
出版: (2010)
Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking
由: Tavakoli, Zohreh Bang
出版: (2013)
由: Tavakoli, Zohreh Bang
出版: (2013)
A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention / Chow Sweet Fun
由: Chow, Sweet Fun
出版: (2010)
由: Chow, Sweet Fun
出版: (2010)
Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
由: Nor Ilyani, Zainal
出版: (2011)
由: Nor Ilyani, Zainal
出版: (2011)
A study on planning of yard utilisation for export container in North Butterworth Container Terminal / Md Radzi Mat Nor
由: Mat Nor, Md Radzi
出版: (1996)
由: Mat Nor, Md Radzi
出版: (1996)
Organization Determinants of Incremental and Radical Innovations in Industries Operating
In Malaysia
由: Letchemenan, Gunaselan
出版: (2006)
由: Letchemenan, Gunaselan
出版: (2006)
Examining the influence of person-environment fit on the relationship between job characteristics and task performance: A study of the public services in Kota Kinabalu Sabah
由: Sanjay Dimitri Eswar
出版: (2013)
由: Sanjay Dimitri Eswar
出版: (2013)
The effect of service quality and marketing strategy on international postgraduate students loyalty towards Malaysian public universities mediated by emotional satisfaction
由: Kadhim, Hayder Alwan
出版: (2023)
由: Kadhim, Hayder Alwan
出版: (2023)
相似书籍
-
A Study Of Logistic Service Quality In A Container Terminal
Operations
由: C. Kaleappan, C. Kaleappan
出版: (2006) -
A Study Of Logistic Service Quality In A Container Terminal
Operations
由: C., Kaleappan
出版: (2006) -
A Study On Logistics Relationships And Logistics Service Quality With Logistics Information Technology As Moderator
由: Zakaria, Hasnida
出版: (2009) -
Modelling and simulation for logistic service company : case study on customer service operation
由: Chow, Deborah Yen May
出版: (2014) -
Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
由: Lingam, Ramachandran
出版: (2014)