Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
Perkhidmatan makmal adalah bidang perkhidmatan yang profesional di mana ia melibatkan pengetahuan sains yang luas dan melibati alat uji yang canggih untuk memenuhi kepuasan pelanggan. Ia memainkan peranan sebagai penapis untuk memastikan hanya produk yang berkualiti sahaja dipasarkan atau diekspo...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/30365/ |
| _version_ | 1846215554797404160 |
|---|---|
| author | Chong , Fong Yin |
| author_facet | Chong , Fong Yin |
| author_sort | Chong , Fong Yin |
| description | Perkhidmatan makmal adalah bidang perkhidmatan yang profesional di mana ia
melibatkan pengetahuan sains yang luas dan melibati alat uji yang canggih untuk
memenuhi kepuasan pelanggan. Ia memainkan peranan sebagai penapis untuk
memastikan hanya produk yang berkualiti sahaja dipasarkan atau dieksport.
Laboratories service is part of professional services under legal services which involves
knowledge based and high end equipment is a necessity to fulfill customer requirement.
The lab service market is niche and it plays a crucial role to pre-qualify the product as
final check point for importer and exporter before shipment. |
| first_indexed | 2025-10-17T08:05:57Z |
| format | Thesis |
| id | usm-30365 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2025-10-17T08:05:57Z |
| publishDate | 2015 |
| record_format | eprints |
| spelling | usm-303652019-04-12T05:25:54Z http://eprints.usm.my/30365/ Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction Chong , Fong Yin HF5001-6182 Business Perkhidmatan makmal adalah bidang perkhidmatan yang profesional di mana ia melibatkan pengetahuan sains yang luas dan melibati alat uji yang canggih untuk memenuhi kepuasan pelanggan. Ia memainkan peranan sebagai penapis untuk memastikan hanya produk yang berkualiti sahaja dipasarkan atau dieksport. Laboratories service is part of professional services under legal services which involves knowledge based and high end equipment is a necessity to fulfill customer requirement. The lab service market is niche and it plays a crucial role to pre-qualify the product as final check point for importer and exporter before shipment. 2015 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/30365/1/Thesis_%28Rev_6%29_CFY.pdf Chong , Fong Yin (2015) Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Chong , Fong Yin Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction |
| title | Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction |
| title_full | Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction |
| title_fullStr | Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction |
| title_full_unstemmed | Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction |
| title_short | Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction |
| title_sort | level of service quality of sme laboratory services on customer satisfaction |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/30365/ |
| work_keys_str_mv | AT chongfongyin levelofservicequalityofsmelaboratoryservicesoncustomersatisfaction |