Level Of Service Quality Of Sme Laboratory Services On Customer Expectation

Dalam persekitaran perniagaan kini, syarikat-syarikat perkhidmatan makmal perlu memahami dan mengukur jangkaan pelanggan berdasarkan perspektif pelanggan dalam usaha untuk mengurangkan jurang dalam kualiti perkhidmatan mereka. Objektif kajian ini adalah untuk mengkaji hubungan antara kualiti perk...

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Bibliographic Details
Main Author:	Yeow , Liang Ming
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/30371/
Abstract	Abstract here

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