The Influence Of Internal Customer Service Experience In Public Universities In Malaysia

Peningkatan persaingan di kalangan universiti awam di Malaysia menyebabkan semakin pentingnya untuk memahami kepentingan peranan pengalaman perkhidmatan pelanggan dalaman bagi persekitaran perkhidmatan institusi pengajian tinggi pada masa kini. Sebagai tiang utama dalam sesebuah universiti, Bahagian...

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Détails bibliographiques
Auteur principal:	Mamat, Mazlina
Format:	Thèse
Langue:	anglais
Publié:	2015
Sujets:	HD28-70 Management. Industrial Management
Accès en ligne:	http://eprints.usm.my/31445/
Abstract	Abstract here

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