The Influence Of Internal Customer Service Experience In Public Universities In Malaysia

Peningkatan persaingan di kalangan universiti awam di Malaysia menyebabkan semakin pentingnya untuk memahami kepentingan peranan pengalaman perkhidmatan pelanggan dalaman bagi persekitaran perkhidmatan institusi pengajian tinggi pada masa kini. Sebagai tiang utama dalam sesebuah universiti, Bahagian...

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Bibliographic Details
Main Author:	Mamat, Mazlina
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/31445/
Abstract	Abstract here

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