Development of self-assessment tools to evaluate quality activities and system

Kajian ini bertujuan untuk membina suatu- instrumen penilaian kendiri bagi mengukur prestasi kualiti sesebuah organisasi. Pengukuran prestasi yang diiktiraf seperti Malcolm Baldrige National Quality Award (MBNQA) dan ,Deming Prize digunakan sebagai asas atau rangka utama dalam pembinaan instrumen...

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Bibliographic Details
Main Author:	Koay, Leeng Sze
Format:	Thesis
Language:	English
Published:	2003
Subjects:	TJ1-1570 Mechanical engineering and machinery
Online Access:	http://eprints.usm.my/35535/
Abstract	Abstract here

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