The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh

Konsep ‘pengalaman pelanggan’ telah membangun sebagai bidang kajian besar dalam bidang pemasaran. Walaupun tumpuan lebih diberikan kepada penyelidikan berpengalaman sejak penghujung abad ke-20, terdapat kekurangan bukti empirikal ke atas pengalaman pelanggan dan kesannya ke atas persepsi pelanggan d...

Full description

Bibliographic Details
Main Author:	Nadia Farhana, Nadia Farhana
Format:	Thesis
Language:	English
Published:	2017
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/39165/
Abstract	Abstract here

Similar Items

Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
by: Yap, Gay Soon
Published: (2018)

Influence Of Brand Experience On Brand Loyalty And Brand Equity Of The Smartphone Millennial Users
by: Abdul Qader, Iman Khalid
Published: (2017)

The Relationship Between Self-Congruity with Sponsorship, Customer Involvement and Customer Loyalty
by: Elina, Abd Manan
Published: (2009)

The Influence Of Internal Customer Service Experience In Public Universities In Malaysia
by: Mamat, Mazlina
Published: (2015)

Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
by: Chin, Sze Hui
Published: (2014)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
by: Lim, Ee Hui
Published: (2004)

Customer Experience Management: Topology, Antecedents, And Outcome
by: Abhari, Kaveh
Published: (2018)

Education service experience : from the aspects of students' satisfaction and loyalty
by: Liew , Kok Keong
Published: (2006)

Customer-Based Brand Equity Effects on Consumer Responses : A Study on Mobile Phone Brand
by: Shazana, Mohd. Shariff
Published: (2002)

Customer loyalty and the effects of commitment towards suppliers in Malaysian electrical and electronics manufacturing industry
by: Leong, Soon Chee
Published: (2019)

The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
by: Srikanjanarak, Saowanee
Published: (2010)

The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service
by: Halimi, Mimi Juliyana
Published: (2019)

The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction
by: Nurmasturah, Mokhtar
Published: (2018)

The Influence Of Brand Trust, Brand Association, Brand Loyalty And Brand Equity In Cyberspace: Moderating Effect Of Online Purchase Frequency
by: Lim , Ying San
Published: (2016)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

Customers Co-Creation Intention: The Mediating Role Of Customer Brand Engagement On Social Media In Fashion Retail
by: Abdelaziz, Kesmat Mohamed Elsayed
Published: (2022)

Assessment of the dimensions of customer-based brand equity: a case study on bridgestone Malaysia
by: Choong, Chia Wei
Published: (2025)

Customer Accounting Information And Jordanian Service Companies' Performance: Examining The Role Of Perceived Environmental Uncertainty As A Moderator
by: Al-Mawali, Hamzah Hussein Khalaf
Published: (2012)

The effect of brand equity towards customer loyalty : a case study on the Body Shop
by: Lou, Chong Loon
Published: (2025)

Antecedents And Outcomes Of Customer Engagement Behavior In The Airline Brand Fan Pages
by: Chuah, Hui Wen
Published: (2019)

Determinant of Customer Purchase Intention Towards Residential Properties Market in Penang
by: Mohd Amirul Hafidz, Ahmat
Published: (2011)

The impact of perceived website quality on customer satisfaction in Kuala Lumpur, Malaysia
by: Tiong, Li Li
Published: (2019)

Investigation On Supply Chain Productivity: A Study In Private Hospitals Malaysia
by: Tan, Khai Pheng
Published: (2012)

Muslim friendly medical services quality, satisfaction and loyalty intention: Perspective of Muslim patients at the private hospitals / Muhammad Khalilur Rahman
by: Muhammad Khalilur , Rahman
Published: (2019)

An Empirical Analysis Of Debt-equity Choice In Indonesian Companies.
by: Santoso, Augustinus Setiawan"
Published: (2004)

Effects Of Sensory Marketing On Customer’s Future Behavioral Intentions In Casual Dining Restaurant
by: Sulaiman, Suria
Published: (2020)

Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions
by: Davoud, Nikbin
Published: (2013)

Customer relationship management and organization performance among small and medium sized hotels in Langkawi
by: Lee, Choon Tong
Published: (2014)

Innovation performance of small and medium private hospitals in India : roles of open and closed innovation
by: Ahmad, Sahrish
Published: (2019)

Dealers’ Market Orientation And Brand Equity: The Mediating Effect Of Relationship Marketing
by: Ghani, Noor Hasmini Hj Abd
Published: (2011)

The Impact Of Non-Shari’ah Compliant Income Of Islamic Banks In Pakistan: Trust As A Mediator To Commitment Of Customers
by: Usman, Muhammad
Published: (2021)

Factors Influencing Customers Repurchase And Willingness To Pay More In Live Streaming Commerce The Moderating Effect Of Emotional Attachment
by: Li, Chao
Published: (2024)

High-Involvement Human Resource Practices, Inclusive Leadership And Adaptive Performance Among Head Nurses Of Private Hospitals In Jordan
by: Enaizan Bataineh, Mohammad Saleh
Published: (2020)

Leadership Style And Leadership Effectiveness: Moderating Role Of National Culture Dimensions
by: Kheireddine, Adib Ali
Published: (2008)

Determinants Of The Enterprise Resource Planning (Erp) Systems Post-Implementation Benefits In Indonesia: The Moderating Role Of Systems Customization And User Resistance
by: Yuni Nustini, Yuni Nustini
Published: (2015)

The impacts of service quality and perceived value on customer loyalty towards private commercial banks in Bangladesh : customer satisfaction as the mediating role
by: Anis, Md.Zohurul
Published: (2024)

Internal Marketing, Internal Service Quality, Empowerment, And Business Performance: An Empirical Study Of Private Higher Education Institutions In Malaysia
by: Ng , Peng Long
Published: (2010)

The Exploitation Of Innovative Eco-product Design Capabilities For Firms’ Sustainable Competitive Advantage And Sustainability Performance In The Circular Economy: The Role Of Customer Involvement
by: Lin, Soh Keng
Published: (2021)

Liquidity And Performance: Evidence From Actively Managed Open Ended Equity Funds Of Msci- Asian Emerging Countries
by: Kumar, Suresh
Published: (2023)

Effect Of Job Dimensions On Repatriates’ Career Ambition, Career Expectation And Work Adjustment In GCC
by: Al Jofan, Ali
Published: (2023)