The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
Increasing global competition has led to an intensively competitive market among service providers. Several organizations have created and developed a variety of products or services; in particular the telecommunications industry has developed mobile phone services. Various value-added services link...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2010
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/42532/ |
| Abstract | Abstract here |
| _version_ | 1855629689591169024 |
|---|---|
| author | Srikanjanarak, Saowanee |
| author_facet | Srikanjanarak, Saowanee |
| author_sort | Srikanjanarak, Saowanee |
| description | Increasing global competition has led to an intensively competitive market among service providers. Several organizations have created and developed a variety of products or services; in particular the telecommunications industry has developed mobile phone services. Various value-added services linked to mobile phone services, the complexity of price strategies in mass service context is increasingly competitive, offering variety of service options among service providers and various promotions have been increasingly used as major tools to retain their existing customers. |
| first_indexed | 2025-10-17T08:19:26Z |
| format | Thesis |
| id | usm-42532 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2025-10-17T08:19:26Z |
| publishDate | 2010 |
| record_format | EPrints |
| record_pdf | Restricted |
| spelling | usm-425322019-04-12T05:26:55Z http://eprints.usm.my/42532/ The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand Srikanjanarak, Saowanee HD28-70 Management. Industrial Management Increasing global competition has led to an intensively competitive market among service providers. Several organizations have created and developed a variety of products or services; in particular the telecommunications industry has developed mobile phone services. Various value-added services linked to mobile phone services, the complexity of price strategies in mass service context is increasingly competitive, offering variety of service options among service providers and various promotions have been increasingly used as major tools to retain their existing customers. 2010-04 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/42532/1/SAOWANEE_SRIKANJANARAK.pdf Srikanjanarak, Saowanee (2010) The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | HD28-70 Management. Industrial Management Srikanjanarak, Saowanee The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand |
| thesis_level | PhD |
| title | The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
|
| title_full | The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
|
| title_fullStr | The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
|
| title_full_unstemmed | The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
|
| title_short | The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
|
| title_sort | impact of service quality on loyalty intention and customer satisfaction the moderating effect of price fairness and switching cost of prepaid mobile phone users in thailand |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/42532/ |
| work_keys_str_mv | AT srikanjanaraksaowanee theimpactofservicequalityonloyaltyintentionandcustomersatisfactionthemoderatingeffectofpricefairnessandswitchingcostofprepaidmobilephoneusersinthailand AT srikanjanaraksaowanee impactofservicequalityonloyaltyintentionandcustomersatisfactionthemoderatingeffectofpricefairnessandswitchingcostofprepaidmobilephoneusersinthailand |