The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Fur...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2011
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/43281/ |
| Abstract | Abstract here |
| _version_ | 1855632201177104384 |
|---|---|
| author | Shakir, Firas Jalal |
| author_facet | Shakir, Firas Jalal |
| author_sort | Shakir, Firas Jalal |
| description | This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai. |
| first_indexed | 2025-10-17T08:21:31Z |
| format | Thesis |
| id | usm-43281 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2025-10-17T08:21:31Z |
| publishDate | 2011 |
| record_format | EPrints |
| record_pdf | Restricted |
| spelling | usm-432812019-04-12T05:26:44Z http://eprints.usm.my/43281/ The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment Shakir, Firas Jalal TH1-9745 Building construction This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai. 2011 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf Shakir, Firas Jalal (2011) The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | TH1-9745 Building construction Shakir, Firas Jalal The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment |
| thesis_level | Master |
| title | The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment |
| title_full | The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment |
| title_fullStr | The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment |
| title_full_unstemmed | The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment |
| title_short | The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment |
| title_sort | perceived performance of construction firms in the united arab emirates in the context of total quality management environment |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/43281/ |
| work_keys_str_mv | AT shakirfirasjalal theperceivedperformanceofconstructionfirmsintheunitedarabemiratesinthecontextoftotalqualitymanagementenvironment AT shakirfirasjalal perceivedperformanceofconstructionfirmsintheunitedarabemiratesinthecontextoftotalqualitymanagementenvironment |