Creating Sustainable Competitive Advantage Through Service Innovation: A Case Study Of Poslaju In Pos Malaysia Berhad
POS Malaysia Berhad is a premier postal service provider in Malaysia. POS Malaysia Berhad provides postal services throughout Malaysia; handling million of mail and items per day through a network of over 1,000 touch points countrywide includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self-service Te...
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| Format: | Thèse |
| Langue: | anglais |
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2014
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| Accès en ligne: | http://eprints.usm.my/44385/ |
| Abstract | Abstract here |