Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement

Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisati...

Full description

Bibliographic Details
Main Author:	Choo, Ling Suan
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/45225/
Abstract	Abstract here

Similar Items

Job Performance Of Public Hospital Nurses: The Role Of Personal Resources, Job Resources And Work Engagement
by: Othman, Noraini
Published: (2012)

Job Performance Of Public Hospital Nurses: The Role Of Personal Resources, Job Resources And Work Engagement
by: Othman, Noraini
Published: (2012)

The Effects Of Job Resources And Job Demands On Teachers' Organizational Citizenship Behavior : The Role Of Burnout As A Mediator
by: Meh, Salmi Che
Published: (2012)

The Effect of Personal Resources and Job Resources on Work Engagement - A Study of a Multi-National Company Manufacturing Unit
by: Narjis, Mohamad Zaki
Published: (2011)

The impact of human resource management practices on employee engagement
by: Habibah, Othman
Published: (2019)

Strategic human resource management practices, perceived organisational support and employee trust towards organisational commitment
by: Al Adresi, Alaeldeen Saleh M.
Published: (2017)

The influence of human resource management on employee engagement in China coalmine industry
by: Xibei, Zhang
Published: (2019)

The effect of job demands, job resources, and job satisfaction towards work engagement
by: Nur Farihah, Fadzil
Published: (2017)

The influence of work engagement towards organisational citizenship behaviour among police officers in Royal Malaysia Police
by: E Soon, Kiat
Published: (2025)

The impact of job demands-resources and personal resources on employees’ job performance in telecommunication engineering sector
by: Mohamud Shire, Abdirahman
Published: (2021)

Mediating effect of meaningful work on the influence of job resources, personal resources and transformational leadership towards work engagement
by: Zakaria, Zaki
Published: (2019)

Job Demands, Job Resources And Work-Life Balance Among The Academicians In The Private Universities In Egypt: The Moderating Role Of Self-Efficacy
by: Selim, Ingy Mohamed Sameh Mohamed Abdelaal
Published: (2024)

Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia
by: Hng, Cung Siong
Published: (2020)

The mediating role of employees' organisational commitment on the relationship between internal market orientation and employees' retention : Evidence from Malaysian hotel industry
by: Hamiza, Jamaludin
Published: (2014)

Green human resource management, environmental management practices and perceived organizational support influence organizational citizenship behavior for environment
by: Dayang Almahera, Ishak
Published: (2018)

Turnover Intentions Of Hotel Employees: The Role Of Human Resource Management Practices, Trust In Organization, And Affective Commitment
by: Hemdi, Mohamad Abdullah
Published: (2006)

Examining the relationship between job demands, job resources and work engagement among academics in Malaysia
by: Nur Hafizah, Sukhri
Published: (2015)

The relationship between authentic leadership, high-performance human resource practices and job performance
by: Tope, Ajiboro Samuel
Published: (2023)

The Influence of Human Resource Practices on Employee Work Engagement
by: Rosmawati, Othman
Published: (2011)

The relationship between human resource practices and work engagement
by: Kogilavani, Veraiyah
Published: (2023)

Job resources, job demands and developmental HR in relation with work engagement : the moderating role of service climate
by: Ahmed, Umair
Published: (2017)

Electronic human resource management (E-HRM) and organisational performance in Bangladesh / Abdul Kadar Muhammad Masum
by: Abdul Kadar, Muhammad Masum
Published: (2017)

The impact of human resource practices on job satisfaction in hotel industry
by: Mohamed Ali, Fardus
Published: (2021)

Stochastic Multi-mode Resource-constrained Project Scheduling Problem Under Resource Calendar And Risk-net Present Value.
by: Zhang, Qian
Published: (2024)

Relationship between Human Resource Practices and Teachers Work Engagement
by: Syahir Ezzudin, Yusuf
Published: (2010)

The effects of organisational stressors on work stress with the moderating effect of locus of control
by: Ricky Benedict Linjungan
Published: (2004)

The Influence Of Strategic Human Capital On Organisational Performance Of Manufacturing Organisations In Malaysia
by: Lee, Jocelyne Jia Lin
Published: (2018)

The Mediating Effect Of Human Resource Management In The Relationship Between Organizational Learning Culture With Organizational Citizenship Behavior And Work Engagement
by: Mohd Ali Bin Hindia
Published: (2024)

Transformational Leadership And Organisational Performance Of Malaysian E&E Mncs: The Mediating Effect Of Teamwork Cohesion, Organisational Learning And Organisational Innovation
by: Tajasom, Adel
Published: (2016)

The Influence of Human Resource Practices on Job Satisfaction: A Study Among Executive Employees' of A Semiconductor Manufacturing Organisation
by: Mohd Fadzly, Mahyuddin
Published: (2010)

Green human resource management practices to achieve an environmental sustainability in a manufacturing organisation
by: Jegathesan, Arumugam
Published: (2021)

The Influence of Personal Resources on Work Engagement Among Academics in Algeria
by: Elkheloufi, Abderrahmane
Published: (2023)

Enterprise Resource Planning (ERP) System and Company Performance
by: Wong, Zheng Hua
Published: (2011)

The Roles Of Personal, Relational, And Environmental Factors On Women Empowerment In Public Organisations In Saudi Arabia
by: Afridi, Zahra
Published: (2023)

Effects of Dubai quality award on organisational performance mediated by human resource development practices in the United Arab Emirates
by: Hawarna, Shatha Azat
Published: (2024)

The effect of human resource practices on organizational citizenship behavior
by: Noor Azlina, Che Daud
Published: (2013)

The Impact Of Innovative Human Resource Management Practices On Bank Employees’ Job Satisfaction And Job Performance In Malaysia: Perceived Union Support As A Moderator
by: Md Aris, Muhammad Zool Hilmi
Published: (2020)

The Effects Of Job Demands And Resources Variables On Health Status Of Medical Doctors From Public Hospitals In Malaysia: The Role Of Job Burnout As A Mediator
by: Omar, Nor Farehan
Published: (2022)

Family Purchase Decision: An Examination Of Teenagers’ Resources And Influence Strategies
by: Fikry@Aziz, Amily
Published: (2009)

Sustainability Reporting In Malaysia: Impression Management And The Influence Of Internal Resources
by: Wong, Chong Chie
Published: (2024)