Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks

This study investigated the organizational factors contributing to service recovery performance in Indonesian Islamic Banks by using management commitment to service quality and employee knowledge sharing capabilities as predictors. The role of perceived organizational support as a moderator between...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Dalimunthe, Zainul Bahri
التنسيق:	أطروحة
اللغة:	الإنجليزية
منشور في:	2014
الموضوعات:	HD28-70 Management. Industrial Management
الوصول للمادة أونلاين:	http://eprints.usm.my/46372/
Abstract	Abstract here

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