A Study Of Service Quality In Information Technology (IT) Implementations

This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...

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Bibliographic Details
Main Author:	Chou, Terk Chuan
Format:	Thesis
Language:	English
Published:	1995
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/47585/
Abstract	Abstract here

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