The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality....
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| 格式: | Thesis |
| 语言: | 英语 |
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2004
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| 在线阅读: | http://eprints.usm.my/47768/ |
| 总结: | Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality. which is crucial for service organizations in satisfying customers' needs and wants. Some of the antecedents of market orientation are part of the elements under TQM. |
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