Service Recovery Performance: The Effect Of Management Commitment To Service Quality Among The Frontline Hotel Employees Through Work Engagement And Job Embeddedness

Service recovery performance is crucial in the hotel industry as it reflects the action or behaviour of the frontline employees when encountering a service failure. The success of handling a service recovery situation may rely upon the commitment of the management towards upholding service quality....

書誌詳細
第一著者:	Hamir, Norhamizan
フォーマット:	学位論文
言語:	英語
出版事項:	2020
主題:	L7-991 Education (General)
オンライン･アクセス:	http://eprints.usm.my/51862/
Abstract	Abstract here

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