Factors Influencing Intention To Adopt Near Field Communication (Nfc) Proximity Payment Technology Among Bank Customers In Lagos, Nigeria

• Main Author: Idris, Gambo
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: QA75.5-76.95 Electronic computers. Computer science
• Online Access: http://eprints.usm.my/51913/

Regardless of the persistent increase in the number of mobile phone owners, peoples' use of mobile payment in Nigeria is very low compared to other parts of developing countries. This study aims to link security-related, system-related, and individual difference factors into the fundamental Technology Acceptance Model (TAM) to investigate mobile payment adoption, particularly Near Field Communication (NFC) proximity payment, among Nigerian bank customers. The study utilized a self-administered questionnaire to collect the data among the bank customers in Lagos state Nigeria. It then utilized Partial Least Square Structural Equation Modeling (PLS-SEM) to test the hypothesized model. However, the results of the study show that while the technology awareness, security, and usefulness have relatively stronger effects being higher predictors of intentions in the study, the financial risk, trust, and ease of use have relatively lower impacts on the NFC proximity payment technology adoption intention. Equally, the study empirically confirmed the moderating effects of both customer innovativeness and user absorptive capacity on the relationships between the ETAM constructs and the NFC proximity payment technology. Therefore, this study recommends that bank decision-makers, Nigerian government policymakers, and telecommunication companies, need to know and understand the antecedents affecting behavioral intention suggested by the ETAM.