| Summary: | The continuous advancement in technology, specifically mobile technologies,
has brought many changes to human life, especially after the rise of the deadly
Covid-19 virus. Contactless systems have become something that everyone today
looks for in everything they take part in. The shift to a cashless society by leveraging
mobile payment has become an important agenda for many countries across the
globe, even before the pandemic. It is also an important agenda for Malaysia;
nevertheless, the technology’s progress rate is relatively slow. The majority of
Malaysians are still cash-dependent, while those who opt for mobile payment tend to
choose quick response or QR-based mobile payment over near field communication
or NFC-based mobile payment, despite the latter’s superiority in terms of safety,
convenience, user friendliness, and more. Hence, this study aimed to address
Malaysian consumers’ transition to a cashless society by leveraging NFC-enabled
mobile payment. To achieve this, an extended DOI Theory as well as the
Institutional-based Trust Theory, Network Externalities Theory, Value-based
Adoption Model, Status Quo Bias Theory, and Stimulus-Organism-Response (S-O-R)
theory were utilised to develop the model of the study.
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