Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample f...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.usm.my/61879/ |
| Abstract | Abstract here |
| _version_ | 1855630454884925440 |
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| author | Abdul Rahman, Baharom |
| author_facet | Abdul Rahman, Baharom |
| author_sort | Abdul Rahman, Baharom |
| description | This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an
aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample from the manufacturing and service industries in Malaysia. |
| first_indexed | 2025-10-17T08:51:51Z |
| format | Thesis |
| id | usm-61879 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2025-10-17T08:51:51Z |
| publishDate | 2008 |
| record_format | EPrints |
| record_pdf | Restricted |
| spelling | usm-618792025-02-24T06:29:30Z http://eprints.usm.my/61879/ Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality Abdul Rahman, Baharom HD28-70 Management. Industrial Management This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample from the manufacturing and service industries in Malaysia. 2008-11 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/61879/1/Pages%20from%20Baharom%20B.%20Abdul%20Rahman.pdf Abdul Rahman, Baharom (2008) Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | HD28-70 Management. Industrial Management Abdul Rahman, Baharom Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality |
| thesis_level | PhD |
| title | Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality |
| title_full | Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality |
| title_fullStr | Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality |
| title_full_unstemmed | Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality |
| title_short | Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality |
| title_sort | knowledge management orientation and business performance the mediating roles of service quality and relationship quality |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/61879/ |
| work_keys_str_mv | AT abdulrahmanbaharom knowledgemanagementorientationandbusinessperformancethemediatingrolesofservicequalityandrelationshipquality |