The Influence Of Human Practices, Digital Intensity And Innovation On Service Recovery Performance In Malaysian Hotels

Service Recovery Performance forms an essential basis for obtaining long term success for hotel firms. Nonetheless, empirical research on this potential service recovery performance has received limited attention in hotel research. Drawing from Resource Base View (RBV) theory and Business Model Inno...

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Bibliographic Details
Main Author:	Rosli, Nuraina Nadiah
Format:	Thesis
Language:	English
Published:	2024
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/62988/
Abstract	Abstract here

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