The Influence Of Human Practices, Digital Intensity And Innovation On Service Recovery Performance In Malaysian Hotels

Service Recovery Performance forms an essential basis for obtaining long term success for hotel firms. Nonetheless, empirical research on this potential service recovery performance has received limited attention in hotel research. Drawing from Resource Base View (RBV) theory and Business Model Inno...

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Détails bibliographiques
Auteur principal:	Rosli, Nuraina Nadiah
Format:	Thèse
Langue:	anglais
Publié:	2024
Sujets:	HD28-70 Management. Industrial Management
Accès en ligne:	http://eprints.usm.my/62988/
Abstract	Abstract here

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