Service quality in general insurance industry

The main purpose of this study is to investigate service quality of the general insurance industry using the service performance gap model. Under the service performance gap model a service performance gap is defined as the discrepancy between service performance expectations of customers and actual...

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Détails bibliographiques
Auteur principal:	Jamal, Ahmad Zawawi
Format:	Thèse
Langue:	anglais anglais
Publié:	2012
Sujets:	HG Finance
Accès en ligne:	http://eprints.utem.edu.my/id/eprint/14559/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85147
Abstract	Abstract here

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