Service quality in general insurance industry

The main purpose of this study is to investigate service quality of the general insurance industry using the service performance gap model. Under the service performance gap model a service performance gap is defined as the discrepancy between service performance expectations of customers and actual...

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Bibliographic Details
Main Author:	Jamal, Ahmad Zawawi
Format:	Thesis
Language:	English English
Published:	2012
Subjects:	HG Finance
Online Access:	http://eprints.utem.edu.my/id/eprint/14559/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85147
Abstract	Abstract here

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