Modelling and simulation for logistic service company : case study on customer service operation

Modelling and simulation approach is widely used in the management, manufacturing and services industries. The purpose of using modeling and simulation is to improve in business performance and achieve in business goals and targets. However, there is lack of such an application in the customer servi...

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Bibliographic Details
Main Author:	Chow, Deborah Yen May
Format:	Thesis
Language:	English English
Published:	2014
Subjects:	HF Commerce
Online Access:	http://eprints.utem.edu.my/id/eprint/14836/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=91694
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