Structural model of customer satisfaction using the integration of kansei engineering and kano method

This research has been carried out based on the Kansei Engineering (KE) and Kano Method. The Kansei Engineering is used to identify and investigate the customer requirement based on the emotional feeling articulated in Semantic Differential word, while Kano Method (KM) is employed to identify the qu...

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Bibliographic Details
Main Author:	Fevilia Nurnadia, Adria Syaifoel
Format:	Thesis
Language:	English English
Published:	2014
Subjects:	T Technology (General) TS Manufactures
Online Access:	http://eprints.utem.edu.my/id/eprint/14900/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=92059
Abstract	Abstract here

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