Structural model of customer satisfaction using the integration of kansei engineering and kano method

This research has been carried out based on the Kansei Engineering (KE) and Kano Method. The Kansei Engineering is used to identify and investigate the customer requirement based on the emotional feeling articulated in Semantic Differential word, while Kano Method (KM) is employed to identify the qu...

詳細記述

書誌詳細
第一著者: Fevilia Nurnadia, Adria Syaifoel
フォーマット: 学位論文
言語:英語
英語
出版事項: 2014
主題:
オンライン・アクセス:http://eprints.utem.edu.my/id/eprint/14900/
https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=92059
Abstract Abstract here

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