Employee retention in call centre industry

Employee retention is a challenge in many organizations. Demographical and economic change have created a more confident and demanding employee, which makes it necessary for organizations to be competitive and work harder at meeting employees needs in order to retain their loyalty. The purpose of th...

Full description

Bibliographic Details
Main Author:	Sa'ad, Shukriwani
Format:	Thesis
Language:	English English
Published:	2012
Subjects:	HF Commerce
Online Access:	http://eprints.utem.edu.my/id/eprint/15036/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=84879&query_desc=kw%2Cwrdl%3A%200000106700
Abstract	Abstract here

Similar Items

Flexible working practices as an employee retention tool in Malaysia banking industry / Masyanti Mansor
by: Mansor, Masyanti
Published: (2012)

The mediating effect of employee engagement on leadership styles and organizational commitment in Telekom Malaysia call centre
by: Shahida Syafiqah, Abdullah
Published: (2021)

The influence of extrinsic motivation and training on retention of hotel front desk employees
by: Cassie Perpetua Forsythe
Published: (2014)

Exploring the factors of employee retention among the academic staff in Bangladesh private universities
by: Shamsel Arifin
Published: (2019)

Human resource strategy for Employee retention in companies in Nanjing City, Jiangsu province of China
by: Qiu, Dong
Published: (2007)

Compensation management on employee job satisfaction at CIMB call centre in Kuala Lumpur
by: Nur Afiqqah, Mohamad Eskandar
Published: (2018)

The Effect of Training and Development on Employees’ Performance in a Selected Call Centre in Kuala Lumpur, Malaysia
by: Kasturi, Rajasekar
Published: (2020)

The buying intention of the buying centres in the manufacturing industry, Klang Valley / Mohd Nor bin Abd Basar.
by: Abd Basar, Mohd Nor
Published: (2003)

Determinants of employee retention in a strategic business unit : Groupwide Enterprise Resource Management System (GEMS), Telekom Malaysia Berhad / Noor Hazera binti Sohri.
by: Noor Hazera, Sohri
Published: (2011)

Effect of high involvement work systems on employee satisfaction in 10 healthcare centres in Malaysia / Shereen Kaur a/p Sukha Singh.
by: Sukha Singh, Shereen Kaur
Published: (2005)

Promotional mix and customer choice to enroll at tuition centres in Tanjung Malim
by: Nor Jamilah Ibrahim
Published: (2019)

Impact Of Leadership Styles On Employee Adaptability In Call Center: A Perspective Of Telecommunication Industry
by: Kathamuthu, Kanagaletchumy
Published: (2012)

Employees' brand commitment in the service industry : luxury hotel chains in Malaysia / Cheng Siew Yee
by: Cheng, Siew Yee
Published: (2011)

The influence of stress on job satisfaction amongst employees' in the Rubber Industry Smallholders Development Authority (RISDA) in Sabah
by: Arimawaty Jibin
Published: (2016)

An empirical investigation into the ethical perceptions of employees in the hospitality industry in Malaysia : managerial and organisational implications / Michael K.H. Tay
by: Tay, Michael K. H.
Published: (1998)

The impact of extrinsic and intrinsic work motivation on job satisfaction among employees in Malaysian service industry / Ye Fu Hai.
by: Ye, Fu Hai
Published: (2011)

The effects of brand communication and service quality in building brand loyalty through brand trust: the case of Labuan International Business and Financial Centre
by: Sumarni Matnin
Published: (2014)

Transforming the Centre for Modern Management into a market and customer driven organization by using the business development and marketing function as a case study
by: Hallman, Bin Sabri.
Published: (1998)

A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres / by Tan Seng Khee
by: Tan, Seng Khee
Published: (1996)

Knowledge management framework for a bank call centre
by: Pravina Thenarasoo
Published: (2025)

The effects of job satisfaction, organizational justice and career development towards employee's turnover intention: an analysis among industrial and manufacturing workers in Kota Kinabalu, Sabah.
by: Mohamad Aizat Zulkafli
Published: (2014)

Factors affecting customer satisfaction and retention in retail store
by: Panirchelvam, Dinesh
Published: (2021)

Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
by: Nor Ilyani, Zainal
Published: (2011)

Evolution of telecommunications industry
by: Chew, Hin Ban
Published: (1999)

Computer usage among bank employees in Kuching
by: Juliana @ Julie, Johari
Published: (2000)

Factors contributing to employee retention among generation Y in retail industry
by: Nur Idaedani, Ismail
Published: (2020)

The relationship between human resource practices and employee retention in manufacturing industry
by: Parameswary, Kerisnasamy
Published: (2024)

Emprical study of training and development on employee performance in Malaysia automotive industry
by: Mohd Faridzul Basri, Shuaibah Ainiah
Published: (2025)

The relationship between employee recognition, employee engagement and organizational commitment on turnover intention in Malaysia : he mediating role of satisfaction / Malini Rama Jayam
by: Jayam, Malini Rama
Published: (2011)

Organizational Commitment Among Bank Employees During Merger And Acquisitions
by: Hasan, Ali Nawari
Published: (2006)

Perception of employee assistance programme (EAP) practitioners towards the effectiveness of the employee assistance programme training programme : a case study in Syarikat Telekom Malaysia Berhad
by: Mohan, S/O Khrishnan.
Published: (2000)

Improving Employees Retention to Ensure Sustainability
by: Ramli, Nur Afifah Mohd
Published: (2014)

A Study on Factors Influencing Call Center Employee Job Satisfaction
by: Voon, Kui Fun
Published: (2011)

A Study On The Factors Influencing Employees Intention To Use E- Licensing
by: Pitchay Muthu @ Chelliah, Pathamanathan
Published: (2006)

The Impact of CRM (Customer Orientation and Technology Based CRM) Implementations on Call Center Employee's Job Performance: Evidence from Malaysia Call Centers
by: Al Jumah, Ahmad Ibrahim
Published: (2012)

The Impacts of Human Resource Management Practices on Employee Retention in Kulim Industrial Estate
by: Ayaru, Visithira Barathi
Published: (2012)

Factors influencing job satisfaction among islamic and conventional bank employees in Kelantan.
by: Nurul Najihatulamira Mustaffa,
Published: (2017)

Employee perception on the implementation of the performance appraisal system at the University of Malaya / Sazali Kamaruddin.
by: Kamaruddin, Sazali
Published: (2002)

The relationship between organizational culture and innovation of employees in Malaysia / Ng Yu Seen.
by: Ng, Yu Seen
Published: (2010)

Compensation policies for hotel, food and beverage department`s employees / Foon Hoong Fatt.
by: Foon, Hoong Fatt
Published: (2004)