Quality environment 5S enhance service performance: a case study in Malacca State Government
To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer...
| Main Author: | Abdul Rahman, Siti Hajar |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2013
|
| Subjects: | |
| Online Access: | http://eprints.utem.edu.my/id/eprint/15038/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85260 |
| Abstract | Abstract here |
Similar Items
The influence of ingredients towards Malaysian consumer's preferences on facial care moisturiser : a case of Malacca consumer
by: Md Kasim, Raihani
Published: (2007)
by: Md Kasim, Raihani
Published: (2007)
A study of quality culture in the Department of Environment / Wong Fong Lai
by: Wong, Fong Lai
Published: (1997)
by: Wong, Fong Lai
Published: (1997)
A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments
by: Umar, Mohammed Akilu
Published: (2018)
by: Umar, Mohammed Akilu
Published: (2018)
Developing an online laundry service quality framework
by: Hana Afifah
Published: (2019)
by: Hana Afifah
Published: (2019)
The Impact Of Government Enhancement Programmes On SME Performance In Malaysia
by: Pairan, Najatul Haya
Published: (2018)
by: Pairan, Najatul Haya
Published: (2018)
The effects of the governmental performance service performance and service quality on customer satisfaction at Abu Dhabi Police Department
by: Al Nuaimi, Asma Jumah Moosa Fairooz
Published: (2021)
by: Al Nuaimi, Asma Jumah Moosa Fairooz
Published: (2021)
The impact of quality customer service on organizational performance at Abu Dhabi distribution company
by: Al Shehhi, Yasser Mohamed Abdulla Laha
Published: (2023)
by: Al Shehhi, Yasser Mohamed Abdulla Laha
Published: (2023)
Measuring public satisfaction on the e-government services: A case study in Shah Alam, Selangor / Muhammad 'Izzat Bahauddin Zulkipli
by: Zulkipli, Muhammad 'Izzat Bahauddin
Published: (2019)
by: Zulkipli, Muhammad 'Izzat Bahauddin
Published: (2019)
Tri-dimensional relationship between lean, perceived service quality and patient satisfaction in public lean hospitals Malaysia
by: Ng, Annie Cheng San
Published: (2023)
by: Ng, Annie Cheng San
Published: (2023)
Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim.
by: Nor Hashima, Hashim
Published: (2011)
by: Nor Hashima, Hashim
Published: (2011)
Quality of work life orientation : antecedents and effects on organizational commitment in the Malaysian public service / Rosslina binti Ahmad Mokhtar
by: Rosslina, Ahmad Mokhtar
Published: (2011)
by: Rosslina, Ahmad Mokhtar
Published: (2011)
Corporate governance, firm performance and Chinese state enterprise reform / Zhang Cheng
by: Zhang, Cheng
Published: (2017)
by: Zhang, Cheng
Published: (2017)
The effects of working capital management components on Government-Linked Companies (GLCs) performance in Malaysia.
by: Siti Maslina Hamzah,
Published: (2017)
by: Siti Maslina Hamzah,
Published: (2017)
The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
by: Bakheet, Almuharrami Suhail Saeed Mohamed
Published: (2022)
by: Bakheet, Almuharrami Suhail Saeed Mohamed
Published: (2022)
Promoting and enhancing trust in ummah sustainability through Cash Waqf fund modelling
by: Abd Razak, Siti Fara Fadila
Published: (2025)
by: Abd Razak, Siti Fara Fadila
Published: (2025)
Managing competency amongst drivers tradesman in the service corps : empirical investigation into user and provider perception of quality / Rosli bin Muhammad, Rosli bin Baharom
by: Muhammad, Rosli, et al.
Published: (2004)
by: Muhammad, Rosli, et al.
Published: (2004)
Impak perlaksanaan amalan persekitaran berkualiti 5S di Institut Teknikal Jepun Malaysia
by: Mohamed Yusof, Mohd Raris
Published: (2013)
by: Mohamed Yusof, Mohd Raris
Published: (2013)
Managing the state of readiness of army paratroopers in Malaysia / Lim, Kiat Choy
by: Lim, Kiat Choy
Published: (2000)
by: Lim, Kiat Choy
Published: (2000)
Outqual instrument for measuring expectation GAP of outsourcing service quality in property maintenance and management
by: Lee, Chin Sheng
Published: (2016)
by: Lee, Chin Sheng
Published: (2016)
The effect of knowledge management on digital service performance through innovation in UAE judiciary system
by: Salem Eidha Alkatheeri, Hamad Awadh
Published: (2025)
by: Salem Eidha Alkatheeri, Hamad Awadh
Published: (2025)
Determinants factors of operational excellence: the moderating effect of external environment in SMEs manufacturing sectors
by: Mohd Hafeez Al-Amin Abdul Wahab
Published: (2019)
by: Mohd Hafeez Al-Amin Abdul Wahab
Published: (2019)
Creativity and innovation performance through employees’ empowerment in uae smart government
by: Jumma Alhosani, Jumaa Mohammed
Published: (2019)
by: Jumma Alhosani, Jumaa Mohammed
Published: (2019)
The effect of sustainable supply chain management and sustainability governance on sustainable performance
by: Khan, Mustafa Rehman
Published: (2022)
by: Khan, Mustafa Rehman
Published: (2022)
Faktor mempengaruhi komitmen organisasi dalam pelaksanaan 5S: satu kajian tinjauan di Kolej Vokasional Negeri Selangor
by: Norwahidah Alias
Published: (2017)
by: Norwahidah Alias
Published: (2017)
Relationship between Shariah governance disclosures and Islamic Financial Institutions performance in Malaysia
by: Mohd Danial Afiq Khamar Tazilah
Published: (2022)
by: Mohd Danial Afiq Khamar Tazilah
Published: (2022)
Corporate governance of Tenaga Nasional Berhad of Malaysia / Ahmad Rashdi bin Ja'afar
by: Ja'afar, Ahmad Rashdi
Published: (1996)
by: Ja'afar, Ahmad Rashdi
Published: (1996)
Building information modelling readiness level for government project in Malaysia / Chong Chee Ying
by: Chong , Chee Ying
Published: (2021)
by: Chong , Chee Ying
Published: (2021)
The effect of knowledge management process and organization culture on organization performance of Dubai government department
by: Altalay, Mohamed Saif Rashid
Published: (2021)
by: Altalay, Mohamed Saif Rashid
Published: (2021)
An effective approach of service blueprint for targeting critical food and beverage (f&b) service process: a case study in SME at Bachok, Kelantan.
by: Nur Syaza Rasyidah Zahari,
Published: (2020)
by: Nur Syaza Rasyidah Zahari,
Published: (2020)
Green Service Management At High Technology Service Industry : A Case Study At Airasia Airline
by: Abdullah, Muhammad Azfar
Published: (2018)
by: Abdullah, Muhammad Azfar
Published: (2018)
Prioritization factors of Enterprise Application Integration (EAI) adoption in Malaysian e-Government / Mazni Sohimi
by: Sohimi, Mazni
Published: (2012)
by: Sohimi, Mazni
Published: (2012)
Measuring service efficiency and productivity in Malaysian Community Colleges institution
by: Shariffah Nur Illiana Syed Ismail
Published: (2015)
by: Shariffah Nur Illiana Syed Ismail
Published: (2015)
A study of leadership qualities that effect organization performance.
by: Che Halim, Siti Sarah
Published: (2012)
by: Che Halim, Siti Sarah
Published: (2012)
Relationship Quality In Franchising : Antecedents And Outcomes
by: Ishak, Khairol Anuar
Published: (2015)
by: Ishak, Khairol Anuar
Published: (2015)
Lean-agile performance measurement for business process outsource service in Malaysia
by: Oluyinka, Oludapo Samson
Published: (2018)
by: Oluyinka, Oludapo Samson
Published: (2018)
Enhance Work Performance Through Employee Involvement Strategy
by: V., Vijayakumar
Published: (2000)
by: V., Vijayakumar
Published: (2000)
Startup of an engineering services company : managing the first year / Arrifian bin Harmain
by: Harmain, Arrifian
Published: (1996)
by: Harmain, Arrifian
Published: (1996)
Developing a risk assessment matrix towards better childcare services in Selangor
by: Nurul Adila Idris
Published: (2022)
by: Nurul Adila Idris
Published: (2022)
Collaborative Organizational Learning (OL) Environment Through Email System : The Socio-Technical Framework Approach
by: Abdul Karim, Mohamad
Published: (2009)
by: Abdul Karim, Mohamad
Published: (2009)
Auditor independence for providing non-audit services: a study of family firm in Malaysia.
by: Nik Mohd Aman Abu Bakar
Published: (2018)
by: Nik Mohd Aman Abu Bakar
Published: (2018)
Similar Items
-
The influence of ingredients towards Malaysian consumer's preferences on facial care moisturiser : a case of Malacca consumer
by: Md Kasim, Raihani
Published: (2007) -
A study of quality culture in the Department of Environment / Wong Fong Lai
by: Wong, Fong Lai
Published: (1997) -
A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments
by: Umar, Mohammed Akilu
Published: (2018) -
Developing an online laundry service quality framework
by: Hana Afifah
Published: (2019) -
The Impact Of Government Enhancement Programmes On SME Performance In Malaysia
by: Pairan, Najatul Haya
Published: (2018)
