PORElicit A Pair Oriented Approach For Improving Multi-Lingual Requirements Elicitation For Requirements Engineers

• Main Author: Ow, Li Lee
• Format: Thesis
• Language: English; English
• Published: 2016
• Subjects: P Philology. Linguistics
• Online Access: http://eprints.utem.edu.my/id/eprint/18375/; https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=100158

The rise of software project offshoring has resulted in the increased of usage of multi- lingual in software development activities including requirements elicitation. In Malaysia, code switching between Malay and English language has become a common practice in multi-lingual requirements elicitation which leads to miscommunication and misinterpretation between both requirements engineers and stakeholders, due to the language barriers. Motivated from this problem, this research proposes a Pair Oriented Requirements Elicitation approach (PORElicit), to improve the performance and the accuracy of multi-lingual requirements. We adopt the concept of pair which involves two requirements engineers, namely the elicitor and the reviewer in eliciting the multi-lingual requirements. Three studies were carried out in this research: 1) controlled experiments 2) surveys and 3) observations. The focus of these studies was to evaluate PORElicit approach in comparison to solo approach in term of its performance (time spent) and the accuracy of the multi-lingual requirements (requirements correctness). The other focus is on its usability which is based on user perception on its usability and satisfaction. Based on these studies, we found that PORElicit approach is able to provide better multi-lingual requirements with lesser effort in comparison to solo approach. Further, PORElicit approach is also able to improve the communication between the requirements engineers and the stakeholders. The collaboration between the requirements engineers in PORElicit approach also helps in validating the multi-lingual requirements at the early stage of requirements engineering activities.