Factors affecting customer satisfaction and retention in retail store

Retail success in today’s competitive market requires a great understanding and respect of the customers. Retail stores have undergone drastic changes and developments, whereby the importance of customer satisfaction and customer retention has become retailers’ main concern. This is because there is...

Full description

Bibliographic Details
Main Author:	Panirchelvam, Dinesh
Format:	Thesis
Language:	English English
Published:	2021
Subjects:	H Social Sciences (General) HF Commerce
Online Access:	http://eprints.utem.edu.my/id/eprint/26012/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121103
Abstract	Abstract here

Similar Items

The relationship between store image, overall customer satisfaction and store loyalty
by: Fadzylie Dullie
Published: (2012)

Antecedents of customer retention in Malaysian retail stores
by: Sayyedeh Parisa Saeidi
Published: (2025)

A Study On The Relationship Between Store Image, Store Satisfaction And Store Loyalty
by: Gondasamy, Shamila Rani
Published: (2006)

Building brand reputation of the fast food industry through customer’s satisfaction in the United Arab Emirates
by: Alkaabi, Mohammed Rashed Abdulla Zuhair
Published: (2023)

Analyzing Servqual Dimensions In Increasing Customer Satisfaction : A Comparative Study Between Hotel And Resort In Melaka
by: Ahmad Hidayat, Ahmad Ridzuan
Published: (2009)

Adoption factors of P3 sweetener towards achieving consumer satisfaction
by: Hasim, Mohamad Aidil
Published: (2020)

Consumers' Attitude Towards Online Shopping : The Affecting Of Recommendation Agents
by: Mas'od, Siti Nor Rafidah
Published: (2016)

A study on the role of customer satisfaction in domestic retail banking sector / Wong Siew Fong
by: Wong, Siew Fong
Published: (2012)

E-commerce quality model towards customers’ repurchasing intention in copper and brass small enterprises in Surakarta
by: Marwati, Fithri Setya
Published: (2025)

Citizen satisfaction of e-policing system in the UAE
by: Almansoori, Abdulla E.
Published: (2025)

Factors of innovation characteristic affecting internet adoption among micro retailers in Kota Kinabalu
by: Dzulaikha Ramat
Published: (2014)

The impact of job satisfaction towards employee performance
by: Azmi, Zuraini
Published: (2011)

Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia
by: Chee, Siew Sim
Published: (2000)

Study On Smartphone GPS Navigation Applications Satisfaction Among Tourists In Malaysia
by: Bintang Fajar, Muhammad Sultan
Published: (2020)

Performance appraisal effect on organizational performance through employee satisfaction in UAE oil and gas companies
by: Salem Mohamed Abdulla Alkheyli, Aisha
Published: (2025)

The relationship of talent management and job performance of local employees mediated by engagement and satisfaction
by: Ibraheem Hasan Thani Hasan, Al Hammadi
Published: (2022)

The mediating effect of patient satisfaction between health clinic service quality and patient loyalty
by: Hamdan, Nur Salsabilah
Published: (2021)

The link on service characteristics, customer satisfaction and competitive strategy among retail chain stores in Kuala Lumpur
by: Loo Jang Yih, Vincent
Published: (2018)

Golf director competencies, human resource management practices and customer retention within the Malaysian golf clubs / Samira Partanian
by: Samira , Partanian
Published: (2020)

Retail customers' perception towards internet banking in Malaysia / Suliman Adam
by: Adam, Suliman
Published: (2001)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
by: Petkao, Waramon
Published: (2010)

Recommender system using deep learning and matrix factorization
by: Hanafi
Published: (2021)

Factors that contribute to the failure of RFID usage in supply chain
by: Gan, Eng Hong
Published: (2010)

Factors influencing Jordanian banking industry intention to adopt business intelligence technology
by: Salameh Aldarab`Ah, Khaled Abidallah
Published: (2025)

Motivational factors in privacy protection behaviour model for social networking sites
by: Othman, Nur Fadzilah
Published: (2017)

Influence Factors Of Electronic Commerce (EC) Adoption And Innovation On Development Of Small And Medium Enterprises (Smes) In Melaka
by: Juan Rizal, Sa'ari
Published: (2008)

Examining factors that affect customer loyalty towards retail stores: a case study of Al-Ikhsan Sports
by: Ahmad Zaim Mohd Alui
Published: (2023)

Factors affecting credit card usage
by: Syed Ahmad, Syed Sharaff
Published: (1998)

Customer loyalty in financial services from a service-dominant logic perspective / Kat Mui Ling
by: Kat, Mui Ling
Published: (2010)

A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
by: Chan , Suz Jack
Published: (2015)

Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia / Ng Oy Lin
by: Ng, Oy Lin
Published: (2010)

Factors influencing food retailers in their choice of suppliers / Adeline De Cruz
by: De Cruz, Adeline
Published: (1995)

The effect of transformational leadership on innovative work behaviour: The mediating role of knowledge sharing in Saudi Telecommunication Company
by: Almassri, Mohanad Issa
Published: (2025)

Emprical study of training and development on employee performance in Malaysia automotive industry
by: Mohd Faridzul Basri, Shuaibah Ainiah
Published: (2025)

Development of talent management model among Indonesian civil advocates
by: Hendriarti, Susie Fitri
Published: (2025)

Personal selling and trust as mediators in Surakarta home purchase decisions
by: Ayu Sartika, Galih
Published: (2025)

Electronic commerce adoption model based on moderating role of trust and organization culture in Iraq
by: Khsroo, Ibrahim T Nather
Published: (2021)

The moderation of innovation on the relationship between market orientation and firm performance
by: Mohd Yusof, Sitinor Wardatulaina
Published: (2021)

Cataloging the industrial supplies parts for SAP ECC6 deployment a case study
by: Nadiah Farhana, Hamzah
Published: (2016)

Framework For Skills Management Of Skilled Workers In Proton : A Case Study
by: Eng, Poh Hwa
Published: (2018)