Factors affecting customer satisfaction and retention in retail store

Retail success in today’s competitive market requires a great understanding and respect of the customers. Retail stores have undergone drastic changes and developments, whereby the importance of customer satisfaction and customer retention has become retailers’ main concern. This is because there is...

書目詳細資料
主要作者:	Panirchelvam, Dinesh
格式:	Thesis
語言:	英语英语
出版:	2021
主題:	H Social Sciences (General) HF Commerce
在線閱讀:	http://eprints.utem.edu.my/id/eprint/26012/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121103
Abstract	Abstract here

相似書籍

The relationship between store image, overall customer satisfaction and store loyalty
由: Fadzylie Dullie
出版: (2012)

Antecedents of customer retention in Malaysian retail stores
由: Sayyedeh Parisa Saeidi
出版: (2025)

A Study On The Relationship Between Store Image, Store Satisfaction And Store Loyalty
由: Gondasamy, Shamila Rani
出版: (2006)

Building brand reputation of the fast food industry through customer’s satisfaction in the United Arab Emirates
由: Alkaabi, Mohammed Rashed Abdulla Zuhair
出版: (2023)

Analyzing Servqual Dimensions In Increasing Customer Satisfaction : A Comparative Study Between Hotel And Resort In Melaka
由: Ahmad Hidayat, Ahmad Ridzuan
出版: (2009)

Adoption factors of P3 sweetener towards achieving consumer satisfaction
由: Hasim, Mohamad Aidil
出版: (2020)

Consumers' Attitude Towards Online Shopping : The Affecting Of Recommendation Agents
由: Mas'od, Siti Nor Rafidah
出版: (2016)

Customer retention: investigating the dimensions in telecommunication industry
由: Gui, Jin Kiant
出版: (2013)

E-commerce quality model towards customers’ repurchasing intention in copper and brass small enterprises in Surakarta
由: Marwati, Fithri Setya
出版: (2025)

Citizen satisfaction of e-policing system in the UAE
由: Almansoori, Abdulla E.
出版: (2025)

The impact of job satisfaction towards employee performance
由: Azmi, Zuraini
出版: (2011)

A study on the role of customer satisfaction in domestic retail banking sector / Wong Siew Fong
由: Wong, Siew Fong
出版: (2012)

Study On Smartphone GPS Navigation Applications Satisfaction Among Tourists In Malaysia
由: Bintang Fajar, Muhammad Sultan
出版: (2020)

Factors of innovation characteristic affecting internet adoption among micro retailers in Kota Kinabalu
由: Dzulaikha Ramat
出版: (2014)

The relationship of talent management and job performance of local employees mediated by engagement and satisfaction
由: Ibraheem Hasan Thani Hasan, Al Hammadi
出版: (2022)

The mediating effect of patient satisfaction between health clinic service quality and patient loyalty
由: Hamdan, Nur Salsabilah
出版: (2021)

The impact of Mentoring on Banks' employees' job satisfaction, job performance and job retention
由: Hii, Yew Leng
出版: (2012)

Performance appraisal effect on organizational performance through employee satisfaction in UAE oil and gas companies
由: Salem Mohamed Abdulla Alkheyli, Aisha
出版: (2025)

Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia
由: Chee, Siew Sim
出版: (2000)

The Impact of Brand Experience on Customer Citizenship Behavior among Airlines’ Passengers: An Examination of the Mediating Roles of Brand Relationship Quality, Affective Commitment, and Brand Loyalty.
由: Fahim, Syed Muhammad
出版: (2022)

Job satisfaction towards employee retention among private sector employees in Sibu, Sarawak, Malaysia
由: Wong, Sophia Wang Szu
出版: (2012)

Recommender system using deep learning and matrix factorization
由: Hanafi
出版: (2021)

Factors that contribute to the failure of RFID usage in supply chain
由: Gan, Eng Hong
出版: (2010)

Golf director competencies, human resource management practices and customer retention within the Malaysian golf clubs / Samira Partanian
由: Samira , Partanian
出版: (2020)

The link on service characteristics, customer satisfaction and competitive strategy among retail chain stores in Kuala Lumpur
由: Loo Jang Yih, Vincent
出版: (2018)

Motivational factors in privacy protection behaviour model for social networking sites
由: Othman, Nur Fadzilah
出版: (2017)

Factors influencing Jordanian banking industry intention to adopt business intelligence technology
由: Salameh Aldarab`Ah, Khaled Abidallah
出版: (2025)

Internal And External Factors Effects On Institutional And Retail Investors’ Herding Behaviour In The Gcc Financial Markets
由: Yafouz, Marwan Ahmed Mohammed Saghir
出版: (2024)

Retail customers' perception towards internet banking in Malaysia / Suliman Adam
由: Adam, Suliman
出版: (2001)

Influence Factors Of Electronic Commerce (EC) Adoption And Innovation On Development Of Small And Medium Enterprises (Smes) In Melaka
由: Juan Rizal, Sa'ari
出版: (2008)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
由: Petkao, Waramon
出版: (2010)

Examining factors that affect customer loyalty towards retail stores: a case study of Al-Ikhsan Sports
由: Ahmad Zaim Mohd Alui
出版: (2023)

Customer loyalty in financial services from a service-dominant logic perspective / Kat Mui Ling
由: Kat, Mui Ling
出版: (2010)

Customer's satisfaction towards service quality of private hospitals in Kuching
由: Cha, Chon Heng
出版: (2011)

Factors affecting credit card usage
由: Syed Ahmad, Syed Sharaff
出版: (1998)

A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
由: Chan , Suz Jack
出版: (2015)

Factors affecting employee turnover in an electronic company in Kuching
由: Bong, Vui Poh
出版: (2002)

Factors affecting tacit knowledge transfer within an organization
由: Liu, Su Hung
出版: (2011)

Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia / Ng Oy Lin
由: Ng, Oy Lin
出版: (2010)

The effect of transformational leadership on innovative work behaviour: The mediating role of knowledge sharing in Saudi Telecommunication Company
由: Almassri, Mohanad Issa
出版: (2025)