The moderating role of organisational trust and organisational support on the relationship between knowledge management and the performance of organisations in Abu Dhabi, UAE

• 主要作者: Al Rashidi, Mubarak
• 格式: Thesis
• 語言: 英语; 英语
• 出版: 2023
• 在線閱讀: http://eprints.utem.edu.my/id/eprint/27146/; https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=123051

Studies pertaining to the organisational performance of large-scale organisations focused on factors that can be extracted from annual reports and used mainly financial indicators. Knowledge management (KM) has not been adequately investigated in the literature, especially in developing countries. The purpose of this study is to investigate the moderating effect of organisational trust and organisational support on the relationship between KM and the performance of organisations in Abu Dhabi, UAE. The population of this study is made up of large-scale organisations in the United Arab Emirates (UAE). A purposeful sampling technique is deployed in this study. The data is collected using a questionnaire. A total of 412 private organisations in the UAE have participated in this study, with a response rate of 76%. Data is analysed using Statistical Package for Social Science (SPSS) and Smart Partial Least Square (Smart PLS), which are embedded in Structural Equation Modeling (SEM). The results confirm that the KM process and KM infrastructure have a positive effect on organisational performance. Organizational trust and organisational support moderate the effect of KM processes and KM infrastructure on organisational performance. The study contributes to the knowledge management literature by developing a theoretical model of knowledge management based on underlying dimensions of process and infrastructure. From the managerial viewpoint, this study provides a valid and applicable model for organisations to enable the implementation of KM supported by trust and support by the organisation to improve organisational performance among executives in the organization, especially the local workers. Practical contribution indicates that creating sustainable performance through better understanding of the role of the knowledge management capability of employees in improving organisational performance. An important implication of this study for the government of the UAE is enhancing the creation of an organisational environment that supports the sharing, acquiring, applying, and protecting of knowledge for the betterment of organisations.