Mediating role of knowledge management between transformational leadership and tourism police performance

• Main Author: Alsuwaidi, Mohammed Ebrahim
• Format: Thesis
• Language: English; English
• Published: 2024
• Online Access: http://eprints.utem.edu.my/id/eprint/28619/; https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=124345

The security of tourists is one of the main requirements in countries familiar with tourism and pleasure. Many countries with a large number of tourists have developed tourist police services to ensure the safety of tourists. This study investigates the impact of transformational leadership on the performance of the Dubai Tourism Police, emphasizing how this leadership style influences police effectiveness in the context of tourism security. With tourism contributing significantly to the UAE's GDP, effective leadership within tourist police departments is crucial for maintaining safety and enhancing organizational productivity. The research adopts transformational leadership theory, examining its four dimensions idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration and their effect on police performance. A quantitative methodology was employed, involving the distribution of questionnaires to police officers in Dubai. A simple random sampling technique was used, with data from 422 valid questionnaires analyzed to explore the relationships between leadership style, knowledge management, and police performance. The partial least squares analysis technique was used for hypothesis testing. The findings reveal that transformational leadership significantly enhances police performance and knowledge management. Furthermore, knowledge management was found to play a significant, partially mediating role in the relationship between transformational leadership and police performance. The study concludes that transformational leadership is pivotal in boosting police efficiency and reducing crime rates, suggesting that police departments could benefit from fostering this leadership style. Recommendations are provided for police departments to integrate transformational leadership practices to better support police officers and serve the community effectively. This research contributes both theoretically and practically by offering a new framework for enhancing leadership within Dubai's tourist police departments and enriching the literature on policing and law enforcement with insights from the UAE context.